Audio device not recognized in djay

Hello

My Audio device is recognized in djay in the Demo version but it not
recognized in the version that I purchase in the apps store.Here is copy
of the purchase receipt for djay for Mac. My audio is a reloop master
edition controller. In your Forum it say to ask for complimentary license
for the non-App Store version of djay 4.

Please kindly send an email to support@algoriddim.com.