dj pro 2 and mixon 4 not working at all

Hi all please help i have a mixon 4 with the update applied, when i start up pro2 it shows the mixon in the midi but nothing at all works running on a new MacBook air but the same on the mac desk top. Any ideas

Hi there,

We are very sorry to hear that.

Could you send us an exemplary video of the described issue?

That would help us a lot.

Thank you in advance.

My Mixon 4 is perfectly working with my iPad Pro but when I connect my MacBook Pro with djay pro 2 nothing happen unless I connect my iPad first…please help

Hi not the best video but as you can see the midi is showing and if I disconnecte the Mixon 4 it goes from the box but if I press play or try use any functions nothing happens at all. None of the mixer knobs ect will response either . Playing a track wave bar on the screen but not on the mixer