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DjayPro not opening Windows 10

Hi there! I have been using DjayPro for almost 6 months without ANY problem but today I tried to open the program and when I click just appear the intro black page which says DjayPro for 5 seconds and then it closes by itself not even loading the decks page. I paid for the program and this is not good because I work as a Dj, please help.
Eric
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  • Same here and can't use demo version either. I've uninstalled and downloaded software twice. Shutting down PC each time. Can you guys revert to previous update to correct issues for now?
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  • Same here, please react to this issue algoriddim, it seems to affect lots of people.

    Thank you
    Ihab
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  • Lukas E (Official Rep) May 21, 2018 17:31
    Hi there,

    we are very sorry to hear about that.

    Can you tell us which operating system, djay version and device you are using?

    Also since when is djay Pro not starting anymore, did you update your Windows version or changed anything else in your setup?

    Thank you in advance.

    Cheers,Lukas E.
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  • Hello Lukas,

    Thak you very much for your reply. it is the most recent version of Windows 10, and the most recent version of Djay Pro for Windows 10, it crashes independently of using or not using a controller.

    Indeed, there have been automated Windows updates in the recent weeks, there I can say it is the latest Windows 10 version, and yes, I also assume that Djay Pro directly after start could have something to do with the updates, as it was running fine a couple of weeks ago the last time I used it. The problem is, that even after uninstalling the Windows updates and Djay Pro and reinstalling Djay Pro, it still crashes.

    It would be really great if you could help, it seems to affect lots of people who had their Windows 10 updated.

    I thank you very much in advance and I'm here for you for any further questions.

    Cheers
    Ihab
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  • Hi Lukas,

    I reported the same issue 9 days ago and I am still awaiting a reply. I sent the details of my computer and issue to support@algoriddim.com. I also tried uninstalling and then reinstalling the software and that did not resolve the issue. It has been working fine for months and now keeps crashing. Please let me know if there are any known work-arounds. Thanks.

    Maatra
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  • Hello Lukas,

    Thak you very much for your reply. it is the most recent version of Windows 10, and the most recent version of Djay Pro for Windows 10, it crashes independently of using or not using a controller.

    Indeed, there have been automated Windows updates in the recent weeks, and yes, I also assume that Djay Pro crashing directly after start could have something to do with the updates, as it was running fine a couple of weeks ago the last time I used it. The problem is, that even after uninstalling the Windows updates and Djay Pro and reinstalling Djay Pro, it still crashes.

    It would be really great if you could help, it seems to affect lots of people who had their Windows 10 updated.

    I thank you very much in advance and I'm here for you for any further questions.

    Cheers
    Ihab
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  • Hello algoriddim,

    I've tried everything, and it is still crashing on start screen, and what worries me is that other people as well have posted this problem here and that you only responded initially with questions about the system, but no further help after that. Please help us. Your product, which is really one of my favorite tools, is not working right now, and that's a problem with a certain urgency to be fixed as the tool can't be used if one is asked to djay in a club or at a party or whatever. Please keep up the communication with us and please help us.

    Thank you & Cheers
    Ihab
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