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I’m pissed off


DJs Beware!

Your website lists all the "gear" that is compatible with your software. I, personally, was split between 2 different Pioneer controller models. The DDJ-1000 and the DDJ-SX3. Both similar in price and features. On your site, I noticed a little asterisk on the DDJ-1000. You listed, in short, that not all features of that device is supported by your software. To me, the consumer, that raised a red flag. I don't want to buy something if I can't utilize its capabilities 100%. So, I moved on my purchase of the DDJ-SX3.
Upon receiving the SX3, I downloaded the driver from Pioneer - success. Connected it to your software and that's where many issues arose.
1) The crossfader didn't work under the settings of my previous Reloop controller. The settings I've grown accustomed to. So, I tried to adapt.
Under Devices - I switched to "External Mixer" mode, because the Crossfader will not work under "Internal Mixer" mode.
2) Now the crossfader works on the controller, but being the techie that I am and used to looking at my screen to double check which deck is playing, External Mixer mode does not display the crossfader on screen. Whatever I guess, moving forward.
3) In "External Mixer" mode, Pre-cueing is not available! This renders the use of headphones... useless! A DJ without headphones?!
4) I use Autoplay for long sitting portions of an evening. In "External Mixer" mode, you can't use Autoplay... ever. I tried switching "Internal Mixer" mode for Autoplay. What that does is play on Deck A and then when it's supposed to fade to Deck B, it blasts it at top volume and the only thing you can do to stop it is just that, stop it. Adjusting the Fader, Trim or even the Master volume won't stop it. You need to hip pause or cue unless you want your clients to go deaf.

I emailed you on some of these issues and the reply I received was hazy and robotic. Indicating to me that you're in no hurry to fix these issues. I'm posting this to help my fellow DJ brothers and sisters. You need to put an asterisk next the SX3 on your website because I feel you are false advertising! I should've gone with the DDJ-1000; because now you've left me with a Pioneer brick.

Would you recommend switching software?
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