Cannot restore FX effects on MacBook

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  • Updated 7 months ago
I bought the sugar bytes FX pack about two weeks ago, in the meanwhile I had to replace my MacBook. 

When I installed DJAY Pro 2 on my new MacBook and signed in with the same Apple ID, I cannot seem to restore the FX effects that I previously bought.

I rebooted, and iCloud sync is on as well. Any suggestions? 
Photo of Furkan Ünver

Furkan Ünver

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Posted 7 months ago

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Photo of Lukas E

Lukas E, Official Rep

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Hi Furkan,

Thank you for getting in touch.

We are sorry to hear that.

Can you contact us directly via and attach a link to this topic?

Thank you in advance.