Can't set up Cue Points on Djay PRO for Windows version 1.0.27492.0

  • 4
  • Problem
  • Updated 9 months ago
Somehow i can't set up new cue point after the latest update. I have tried reinstalling Djay PRO and also trying it on a different computer but everytime i tried putting up new cue points it will only go back to the beginning of the track. As if the cue point mark would not be overidden by the new one. This never happened before the update.

Fix needed ASAP! I want to make my mixtape!
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Arief Raihan S.

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  • frustrated and confused

Posted 9 months ago

  • 4
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Michael Boyle

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Same problem here. Same version. I restarted my laptop, issue persists. I didn't try reinstalling, but from the above post it sounds like that isn't working anyway. Need this to be fixed, I DJ on weekends and need this program to actually work.
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Ben Cooper

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I’m thinking I’m going to try to revert to an earlier version for the time being... if that’s possible. Anybody know how I could do that?
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James Bennett

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Same as.
Was totally fine until tonight. This needs to be reverted extremely quickly, I literally just gave up my other job yesterday to pursue a deck life and now my tools are messed up!
Quick fix please guys!
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James Bennett

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OK guys,
For those that are in a rush, go back to a recent restore point... I had one from 12.05.19 and now I can use cue points... In my mind it is obviously not a long term fix, but untill Algoriddim sort it it out, it just might work.
(Watch out for data loss across all areas including tracks, recordings and cue points).
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Arief Raihan S.

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Ah i tried to do the same but i encounter problems with my restore points recovery. I can only wonder how to get the old version back without having the original .appx(UWP app executable)
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Ben Cooper

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Whats the best way for me to do this? (revert to an old version) I have something tonight so its pretty urgent that i get this going
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James Bennett

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Type in restore point into your Windows search bar and select the most recent day prior to yesterday... And stay disconnected from the Internet or it will just update with the same issue.
Good luck tonight.
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James Bennett

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Definitely not a long-term fix as only lasts a couple of hours. Over to you Algoriddim.
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Marco Effe

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Same here. Old cue points do work but it's not possible to add new ones.

Also not sure if it was an intended feature or not (I thought so) but jogwheel leds do not flash when the end of the song is approaching.
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Marco Effe

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I have been in contact with algoriddim tech rep, who says they are aware of the issue and are investigating to solve it as soon as possible.
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James Bennett

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Nice one Marco,
Haven't heard much back myself so please keep me posted.
J
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Arief Raihan S.

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I am as well received a reply from tech support that they're aware of the issue. Can't wait for the hotfix.
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Lukas E, Official Rep

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Hi guys,

Thank you for all your quick feedback.

We are sorry for the occurrence of this issue and are doing our best in order to provide a fix.

This has top priority to us and we will let you know when there is a fix.

Cheers,
Lukas E.
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David, Official Rep

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We have identified and fixed the issue. The update (v 1.0.27493.0) just went live on the Microsoft Store, please make sure to update to the latest version.
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Michael Boyle

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How do I update to the new version? I thought 'reset' was going to do it, but it didn't ... and I lost all my cue points and metadata in the process.
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David, Official Rep

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Log in the Microsoft Store using your Microsoft ID, your home tab shows the "downloads and updates" section, djay Pro should show up there allowing you to get the latest version.
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Michael Boyle

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Thanks, looks like it's downloading the update now. Is there a way to get my old cue points back, after I've done a reset?
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David, Official Rep

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Great. As for reset, can you please provide further details on what you mean by it? Did you delete the app including its contents?
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Michael Boyle

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I right-clicked on the app in my start menu... went to App Settings... It had an option to click Reset, saying "If this app isn't working right, reset it. This app will be reinstalled and revert to its default settings. Your documents will not be affected."
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David, Official Rep

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I wasn't aware of the "reset" system function on Windows. Let me double check with an engineer. We'll have to "reset" a prepared user library on a test machine and see how it affects stored data so we can give you an answer on what the system actually does when you reset an app. I'll get back to you asap.
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David, Official Rep

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We have now tested the "Reset" function and did some further investigation. The feature of the Windows operating system doesn't seem to be very well documented (here is an article on it: https://www.itprotoday.com/windows-se...) and from what we found it does indeed delete data, it appears to be like an uninstall of an app (without deleting the actual app binary). So I'm afraid the data is gone if there is no backup :( Sorry about the trouble, but I hope this helps.
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m bento

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any fix for demo version? I'm still not sure I want to purchase this product and would like to demo more.
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David, Official Rep

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Can you install the demo from here ?
https://www.algoriddim.com/files/djay...
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m bento

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that's the one that isn't working, it says v 1.0.27492.0 is the one with the issue
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David, Official Rep

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Sorry about that, there seems to be a problem with the redirect from this link. Here is a link to the actual app file directly which we just verified works: https://www.algoriddim.com/files/djay...
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Michael Boyle

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Thanks for checking it out. Do you know where the metadata is saved, so I can make a backup in the future? I'm not finding it.
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David, Official Rep

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Sure, here is a link to the info: https://help.algoriddim.com/hc/en-us/...