Djay 2 + Reloop Mixtour - No sound

  • 4
  • Problem
  • Updated 4 years ago
Djay 2 for Android using Reloop Mixtour. No sound output or headphone output using both Galaxy Nore 4 (Android 4) and galaxy Tab S 8.4 (Android 5). Can we please get an urgent fix for this as the mixtour is currently useless. Thank you.
Photo of Keith Radcliffe

Keith Radcliffe

  • 10 Posts
  • 0 Reply Likes

Posted 4 years ago

  • 4
Photo of DJ STUB

DJ STUB

  • 170 Posts
  • 32 Reply Likes
I had the same problem but asked at the Reloop forum as they generally take care or their customers better than Algoriddm.

http://support.reloopdj.com/mixtour/m...

Bad news ... It seems you can only get sound from the mixtour not from the ipad.
Photo of Keith Radcliffe

Keith Radcliffe

  • 10 Posts
  • 0 Reply Likes
That is not my issue. There is no sound output at all, even from the Mixtour phono connections or headphone jack.

Why would you want sound from the ipad when the Mixtour is specifically an external sound card?
Photo of Lukas E

Lukas E, Official Rep

  • 4104 Posts
  • 399 Reply Likes
Hi there,

please note that external sound cards are supported by Android 5. If you are using the Mixtour with an Android 4 device please try to connect your speakers to your audio Jack and play a tune via the Play Music application, is there a sound output?

Thank you in advance.
Cheers.

Lukas E.
(Edited)
Photo of Keith Radcliffe

Keith Radcliffe

  • 10 Posts
  • 0 Reply Likes
The tablet is 5.0.2 but still no sound output.
Photo of Lukas E

Lukas E, Official Rep

  • 4104 Posts
  • 399 Reply Likes
Hi there,

could you please try other applications like the Play Music app if they get through the controller?
Thank you in advance.

Cheers.
Photo of Keith Radcliffe

Keith Radcliffe

  • 10 Posts
  • 0 Reply Likes
Hi there,

Tried Poweramp and Google Play Music. They play normally then when I plug in the controller the sound cuts off but there is no headphone volume or sound output on the Mixtour.
Photo of Lukas E

Lukas E, Official Rep

  • 4034 Posts
  • 388 Reply Likes
Hi there,

sorry for the delayed reply.
So both devices neither got a sound output out of there headphone jack or out of the Mixtour?
Photo of Keith Radcliffe

Keith Radcliffe

  • 10 Posts
  • 0 Reply Likes
Correct. Also the peak LEDs are very low. It shows some sort of sound going in but nothing on headphone cue or phono output.
Photo of Lukas E

Lukas E, Official Rep

  • 4034 Posts
  • 388 Reply Likes
Thank you for this information. I had a talk to the development section and the problem is that the firmware is not able to give out a sound signal to the controller. We are very sorry.
Please stay tuned for further updates.

Cheers.
Photo of Keith Radcliffe

Keith Radcliffe

  • 10 Posts
  • 0 Reply Likes
Excellent, thank you. If you need me to test anything or give more information please get in touch. Would be great to get this resolved as currently the Mixtour can't be used at all.
Photo of Keith Radcliffe

Keith Radcliffe

  • 10 Posts
  • 0 Reply Likes
Any more news on this? If I can't get it working then I will have to return the Mixtour to the supplier within 7 days which is tomorrow.
Photo of Lukas E

Lukas E, Official Rep

  • 4034 Posts
  • 388 Reply Likes
Hi Keith,

we are very sorry but because the problem is more on the Samsung side we don't know when they will update there external sound card handling.

I hope you understand.
Cheers.
Photo of Keith Radcliffe

Keith Radcliffe

  • 10 Posts
  • 0 Reply Likes
Thanks for your reply. surely both Reloop and Algoriddim should have tested this product thoroughly before release. Getting people to buy it then say it doesn't work is not good enough.
Photo of Keith Radcliffe

Keith Radcliffe

  • 10 Posts
  • 0 Reply Likes
Can we please get some priority on this. currently the Mixtour is useless.
Photo of Keith Radcliffe

Keith Radcliffe

  • 10 Posts
  • 0 Reply Likes
Anyone ..... selling a product and software that don't work together isn't great. Lack of support isn't great either!
Photo of Luis Nunes

Luis Nunes

  • 2 Posts
  • 1 Reply Like
I have the same problem with my Tab S since I had an upcoming gig to attend I bought the Lenovo Yoga 3 10 HD. Everything works great but the dial button to pick up the songs but instead you can load them directly on the tablet. 
The only thing that I don't like,  it does not charge the tablet while is connected to the reloop. I really hope this can be resolved.
The complete Spotify integration led me to buy this product and I love it. Before I was only limited to my MP3 collection but now my selection is endless.
Congrats for this awesome product.  
Photo of Save dev

Save dev

  • 6 Posts
  • 0 Reply Likes
I confirm what you say. I use Djay2 with reloop mixtour and songs browsing doesn't work
Photo of Lukas E

Lukas E, Official Rep

  • 4104 Posts
  • 399 Reply Likes
Hi there,

we are sorry but the Browsing function is not available for Android devices.

Cheers,
Lukas E.
Photo of Tim

Tim

  • 18 Posts
  • 6 Reply Likes
Well it should be. Can't at least it be mapped that clockwise = up and counterclockwise = down?
Photo of Dysfunk DJ

Dysfunk DJ

  • 262 Posts
  • 39 Reply Likes
I always say anything that's musically intented Apple products have to be the weapen of choice. You guys may not like apple but when it comes to apps and music they are just the best. I feel for you guys now go buy yourselves an iPad :)
Photo of Erik TheBeat

Erik TheBeat

  • 1 Post
  • 0 Reply Likes
Hi,

my problem seems to be more precise
i am trying to use the mixtour on my blueboo xtouch with android 5.1
an other external usb sound soundcard (Behringer UCA222/202) is working correctly as audiocard with djay.

but when i use the mixtour midi works well, but sound is only available over the phones audio jack. (Audio interface && Controller are working correctly on a PC)

Who is guilty reloop or algoriddim or the phone or the os or me? :)
Is there any fix for that kind of problem?

Kind regards