I had to unplug the controller and restart the app in order for it to work again. Extremely frustrating and unstable. I am using the most current Apple lightning to USB adapter and when it's working it's really great, I just don't know why the audio output on the controller would suddenly stop working. It's like the connection drops but not all the way since the crossfader still responds. Is there something I can do here to prevent this? It only happens after a few hours of use. The DDJ-400 and Djay integration needs to be much more reliable. I am using it for 5-6 hours at a time.
I am using an iPad Pro with the most recent version of Djay Pro for iOS. I noticed there was a firmware update for the DDJ-400 in September which I installed hoping it would help but I was able to replicate the problem again at home.
I love Djay and I really want it to work with the DDJ-400 reliably for long gigs! Please help!
Thank you for your post.
We are sorry to hear that you had to face this issue and can understand how frustrating this is.
In order to reproduce the issue, can you please tell us the exact djay version and iOS version you have installed?
We will run a test suit in order to check the connection.
iPad 11" USB-C -> Apple USB-C hub -> USB-C power supply and DDJ-400
iPad 11" USB-C adapter -> USB-A cable -> DDJ-400
I use the Apple USB-C Digital AV Multiport Adapter as well as the Satechi Type-C Mobile Pro Hub. I also have them connected to a power source. Both have problems with the audio cutting out after a period of time. All other functions continue to work, just the audio on the controller cuts out.
a quick update from our end.
We are extensively testing and searching for the root of the problem.
We were reiterating due to a release of a new firmware and hopefully can share appreciated news soon.
We are sorry for the inconvenience and still always grateful for detailed information on setups.
First of all, I apologize for my English, I would like to contribute something, I am a new user of ddj 400 and Djay, I was worried when reading these problems, I have been looking for the possible causes, and I have seen that some users of ddj 400 have the same thing happened with the notebook, the sound stopped coming out suddenly, apparently it could also be for the usb cable in bad condition or defectiveI know it may be something absurd, but sometimes they can be the solution, sorry if someone gets angry at this post
I can try to add some more details about what I’m experiencing...
For me the symptoms are the same as I read here, what I can add is that changing the usb-c adapter didn’t change anything, battery percentage on my iPad Pro didn’t seem to matter, changing the iPad charger for a MacBook charger (for more power) didn’t resolve it. Only thing I did not test is changing the included usb cable. Did anyone else already try that?
The issue occurs for me whenever I’m initiating a new song while a song is already playing on another deck. So this could be one of the following:
- loading a new song on a deck that is not currently playing any song
- pressing the cue or play button to start a new song on a deck that isn’t currently playing a song (with the volume fader up or down)
- moving the fader of the deck where the new song is playing from it’s downmost position
Usually it happens when pressing play on the new deck, but I experienced the other two a few times as well. As far as I can recall I haven’t seen it happen in other situations.
Another thing I’m noticing that when the audio dropped out and I disconnect and reconnect the usb cable then sometimes one of the two playing decks suddenly changed playback speed. Not sure if that’s related.
By the way, I’m only streaming songs from my Spotify library, not sure if that’s different for other people experiencing this issue?
i hope this extra detail helps :)