Pioneer DDJ-400 with Djay iOS audio drops out

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  • Updated 18 hours ago
I am using the Pioneer DDJ-400 with Djay (recent paid subscription version) on an iPad and twice now on gigs the audio output from the DDJ-400 stopped during the set and it was just silence. Djay never crashes and the meters light up in Djay but the meters on the DDJ-400 stop and no sound comes out. This happens about 2-3 hours into my set. DJ nightmare scenario.

I had to unplug the controller and restart the app in order for it to work again. Extremely frustrating and unstable. I am using the most current Apple lightning to USB adapter and when it's working it's really great, I just don't know why the audio output on the controller would suddenly stop working. It's like the connection drops but not all the way since the crossfader still responds. Is there something I can do here to prevent this? It only happens after a few hours of use. The DDJ-400 and Djay integration needs to be much more reliable. I am using it for 5-6 hours at a time.

I am using an iPad Pro with the most recent version of Djay Pro for iOS. I noticed there was a firmware update for the DDJ-400 in September which I installed hoping it would help but I was able to replicate the problem again at home.

I love Djay and I really want it to work with the DDJ-400 reliably for long gigs! Please help!
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George

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  • frustrated

Posted 1 month ago

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Lukas E, Official Rep

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Hi George,

Thank you for your post.

We are sorry to hear that you had to face this issue and can understand how frustrating this is.

In order to reproduce the issue, can you please tell us the exact djay version and iOS version you have installed?

We will run a test suit in order to check the connection.

Cheers
Lukas E.
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George

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Hi Lukas,

The djay version I'm using is 3.2.1

I am using iOS 12.4.1 on an iPad Pro (12.9 inch 2nd generation)

Again, this only happens after continuous use after around 2-3 hours.

Thanks so much for helping with this!
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Ervic A

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I've had this same problem for the past 4 months since I got the DDJ-400 using an iPad Pro USB-C but it would cut out earlier at 30-50 minutes. I upgraded the firmware on the DDJ-400, updated the iOS software, and have the latest Sept. 26 update of DJAY.

iPad 11" USB-C -> Apple USB-C hub -> USB-C power supply and DDJ-400
and
iPad 11" USB-C adapter -> USB-A cable -> DDJ-400
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DJ Ivan

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Here two. Can’t use it for gig’s. Just stops working random. No more control’s possible. Ipad pro, 12.9, lightning. Ios 13.
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George

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Here is a link to view and download 2 videos that demonstrate the issue.

https://www.dropbox.com/sh/d72rtzhvvq...

If this can be fixed the DDJ-400 with iPad would be an ideal setup.
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Lukas E, Official Rep

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Hi,

Thank you all for sharing this issue and also the videos George.

We are inspecting the problem and will check what causes it. 

Can you all please share the adapters and iOS Devices you are working with?

Thank you in advance.

Cheers
Lukas E.
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George

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I am using the Apple Lightning to USB 3.1 adapter. Here is the link.

https://www.bhphotovideo.com/c/produc...

I am using it with an iPad Pro (12.9 inch 2nd generation)
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DJ Ivan

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Same here.
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Ervic A

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Lukas,

I use the Apple USB-C Digital AV Multiport Adapter as well as the Satechi Type-C Mobile Pro Hub. I also have them connected to a power source. Both have problems with the audio cutting out after a period of time. All other functions continue to work, just the audio on the controller cuts out.
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Dean

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I've had the same issue with the new DDJ-400s. I also use the Apple USB-C Digital AV Multiport Adapter with the latest software updates on second generation iPad Pro with iPad OS. Is this a software or a hardware issue? As soon as the audio signal stops working. Audio can be heard from the iPad itself when the USB-C plug is disconnected from the iPad.
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Lukas E, Official Rep

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Hi Guys,



Thank you for your feedback.



We are inspecting this issue at our office. Did you all install the latest firmware on the DDJ 400?

https://www.pioneerdj.com/en/support/...



Any further information is highly appreciated.
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Ervic A

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I downloaded and installed the latest firmware on the DDJ-400. Tried using a single USB-C to USB-B cable to an iPad Pro 11 and it cut the audio in about 15 minutes. Also tried using a powered USB-C hub with a USB-B/USB-A cable to the DDJ-400 which cut out in 30 minutes. I have the latest OS and DJAY update installed.

Did a 6 hour gig with DJAY Pro 2 on MacBook Pro with the DDJ-400 without any issues.
(Edited)
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Dave Massey

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Exactly the same issue tonight after around 90 minutes, sound completely cut out. I'm on the latest Pioneer DDJ-400 firmware and using an official apple lightning to USB 3 adapter on a new 2019 iPad Air. I was hoping to use this set up for a radio show I have coming up, but can't afford for this to happen.


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George

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Yes I have the latest firmware installed. 1.01 that was released in September.
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Dave Massey

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I was just wondering if this is only happening when having the controller plugged in to a usb hub that is then plugged in to the Apple lightning to USB3 adapter and then playing songs from an external flash drive as that is what I am doing. Doesn’t seem to do it when the controller is directly plugged in to the lightning to USB3 adapter, or at least it didn’t with me.
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Ervic A

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Dave how long did you play for? I tried it direct with cable USB-C to USB-B cable and it worked a little longer than using the Apple hub but it still gave out. I find that if I'm always pressing buttons sending midi signals back and forth it has the issue. When I run it on auto mix for 6+ hours I didn't have the problem. 
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Dave Massey

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That's strange then as it's done it on random intervals with me, and twice in automix after around 60 minutes or so. I then removed my powered hub and used it direct with the apple adapter and left it in automix for around 4 hours with no issue.
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George

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I’m not using a hub and am getting the dropout issue.
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Dave Massey

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Right I may have just been lucky then, it seems very random.
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Dave Massey

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Is this error going to be addressed as I am considering returning my controller as it can’t do what it is supposed to do which is to be able to use an iPad to DJ with.
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Lukas E, Official Rep

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Hi,



a quick update from our end.



We are extensively testing and searching for the root of the problem.



We were reiterating due to a release of a new firmware and hopefully can share appreciated news soon.



We are sorry for the inconvenience and still always grateful for detailed information on setups.
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Ervic A

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Thanks for the update. I really appreciate your attempts at trying to fix the issue. If you guys can get this fixed, it will be my new favorite setup. I stopped using Serato and Traktor, then stopped using a laptop. For my past 40 gigs I've been on DJAY on the iPad on either a Reloop Mixtour, Wego 4, DDJ-200, or Denon 4000. For some reason I keep getting drawn to the DDJ-400 because of it's size, weight, and control setup. It just feels like a glove whereas all of my other controllers have something that I have to compromise like weight, sound output, or functionality.

So again, thanks for working on it.
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George

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I agree Ervic, the DDJ-400 with djay would be my ideal setup if this issue was addressed. I was so beyond disappointed (and embarrassed) when this dropout issue started happening on gigs. I gig frequently and haven't used a laptop in years. Djay on the iPad is the best solution out there for me in my opinion and the DDJ-400 doesn't feel like a toy as so many cheaper controllers do. Hopefully this issue will be addressed with an update!
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Ervic A

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Anyone know if the new update fixed it? I don’t have time to test today. Will try tomorrow.
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Ervic A

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Nope. Just tried and still getting the audio cut off with DJAY v3.2.5.
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Juanma De Gomar Gómez

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First of all, I apologize for my English, I would like to contribute something, I am a new user of ddj 400 and Djay, I was worried when reading these problems, I have been looking for the possible causes, and I have seen that some users of ddj 400 have the same thing happened with the notebook, the sound stopped coming out suddenly, apparently it could also be for the usb cable in bad condition or defective

I know it may be something absurd, but sometimes they can be the solution, sorry if someone gets angry at this post
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Ervic A

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Tried a lot of different cables, expensive and cheap ones. I’ve logged over 200 gig hours on the 400 with my laptop with no issues. I primarily use a USB-C iPad Pro for iPad DJ’ing and haven’t had any audio dropout issue with my other controllers, just the 400.

Do you have a DDJ400 and successfully using it on an iPad for multiple hours?
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Juanma De Gomar Gómez

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I have used my ddj 400 for a maximum of 2 or 3 hours without problems, I use the ddj with the ipad air 2019

I just tried to help, I hadn't read that you've tried several cables

ok, it would be discarded

in laptops it seems to be a common fault, and not all cables work well
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Ervic A

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I’ve had one instance where I got through a 2 hour session without a problem. All other attempts ended with a problem. Used it with multiple iPads and all had problems. Most of my gigs are 3-6 hours of straight mixing so without a fix, this setup is unusable.

Ddj-400 works great so far with DJAY Pro and laptop. Did a 9 hour gig yesterday without an issue.