reloop beatpad 2 and the left jump inop

I have a reloop beatpad 2 and the left jump button keep sticking or have no response. The jump button is the one you hit to jump back to the set cue. Please help because I sent out an email to reloop asking how to get this fix with no reply.

Hi James,

Thank you for getting in touch.

We are sorry to hear that, this sounds a bit like a hardware issue. 
Have you tried contacting your local controller dealer where you purchased the controller?