Requesting Refund For Windows Version

  • 2
  • Problem
  • Updated 8 months ago
Does anyone know how to contact the company to get a refund on DJ pro software? I purchased it on the mindset mapping would be included similar to Mac, but soon learned otherwise, the money i spent on the software is pointless.
sent an email through the website and never got a confirmation back.
Photo of Dylan Walsh

Dylan Walsh

  • 1 Post
  • 0 Reply Likes
  • concerned

Posted 2 years ago

  • 2
Photo of annie dmn

annie dmn

  • 6 Posts
  • 1 Reply Like
it really sucks! did you find anything? i am interested in getting a refund as well...
Photo of Lukas E

Lukas E, Official Rep

  • 4219 Posts
  • 437 Reply Likes
Hi Annie, 

We replied to Dylans Mail he sent us via
Please contact us directly in the same manner.

Thank you in advance and sorry for the circumstances.
Photo of DanM

DanM, Employee

  • 23 Posts
  • 4 Reply Likes
Hi Dylan. The Windows app has very similar MIDI mapping capabilities to the Mac app. What issues are you having?

Regarding refunds, you will need to talk to Microsoft Support as all transactions on the Microsoft Store are handled by them, and we don't have any access to their system. Have your proof of purchase ready to speed up the process.