scrolling problem with Djay Pro for windows. It get stuck scolling & won't stop til you close program.

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  • Problem
  • Updated 2 months ago
if you are using the up & down arrow keys to look threw your songs. It gets stuck & keep on scrolling & won't stop til you restart the program. I have had it do it many times in an hour period. I cant trust a program during a gig that out of the blue will need to be restarted to use multiple times.
if anyone can help with this issue or have had this very issue?

Thank you

ASUS intel I5 7th Gen 12gig Ram 1TB drive Win10. bought 5/31/17.
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DjDre Kutter

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Posted 2 years ago

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Lukas E, Official Rep

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Hey DjDre Kutter,

can you record the problem via video and send us the file via support@algloriddim.com?
That would help us a lot in order to find the root of the problem.

Cheers,Lukas E.
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RT

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also had the same problem- captured on video and sent- posted below
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DjDre Kutter

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thank you for catching it on video RT.
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DjDre Kutter

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Hello Lukas E,

we haven't heard anything back from you about this issue?
this is a big problem when djing when it gets stuck & you have to close the program. you have a video of the problem.
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Stevie Kaze

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Lukas E

This issue is occuring when using a standard keyboard, not a controller. The problem is easily replicated on any Windows 10 laptop or desktop. Simply load any Spotify playlist and start playing songs. Use the ARROW KEYS to scroll up and down through the songlist. And some point the list WILL scroll by itself. At this time you will be unable to load songs or load lists. The only option is to restart the program. Can you please advise what steps are being taken to resolve the issue?
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DjDre Kutter

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ok
thank you Lukas.
i will try & video the problem.
it happens out of the blue when scrolling up & down with the keys on the laptop.
i have had it do it yet on controller. still testing that out.

thanks
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RT

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I've that this same problem last Sat during a 6 hour backyard party. crashed 3-4 times. Stuck at bottom of list of songs- kind of like someone was pressing the down arrow and wouldn't let go
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DjDre Kutter

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RT

Yes exactly what keeps happening to mine. Mine has got stuck going up as well, but most the time it is when scrolling down with the down arrow key on laptop.
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Jason Alan Leaver

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Was this ever sorted as I have the same issue
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Lukas E, Official Rep

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Hey guys, 

can you all tell us which knob/button you used exactly (on an external controller/keyboard...)?
Also is this problem happening every time you use the knob/button?
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Stevie Kaze

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Lukas E

This issue is occuring when using a standard keyboard, not a controller. The problem is easily replicated on any Windows 10 laptop or desktop. Simply load any Spotify playlist and start playing songs. Use the ARROW KEYS to scroll up and down through the songlist. And some point the list WILL scroll by itself. At this time you will be unable to load songs or load lists. The only option is to restart the program. Can you please advise what steps are being taken to resolve the issue?
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RT

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Lukas,

occurs when scrolling up or down music list using up/down arrows on my laptop for me
Not everytime but at list once over 3-4 hours

Did you see video I sent in?

RT
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RT

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Lukas,

Did you see the vieo I sent?. For me its when scrolling up and down the list of music using up or down arrows on my keyboard. Then it gets stuck and locks in on bottom, Can't change music or playlists. Intermittently but once every few hours for me, sometimes right awat

RT
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Lukas E, Official Rep

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Hey RT,

did you send us the video via mail? Please tell me the mail subject if that is the case.
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RT

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Yes sent to mail. Can't find link now- Sent on June 15. will resend again
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RT

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Mail subject is DJAYpro problem
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RT

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Lukas, all

Any resolution on this issue??
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Sergio S

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I have the same issue. Just bought the thing to for a wedding tonight. Thanks a lot.
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Sergio S

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It is just ridiculous that there is no refunds, despite this being an error that COMPLETELY ruins the use of this software. I am completely disappointed with this program because of this glitch, will not recommend to anyone. Wish I could get my money back. Now I have to scramble to get a different dj program to use for this wedding.
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Ace

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I reported the same thing to support months ago, still no fix,
no releases or updates since May. Its not good enough really!
I feel conned out of my £40, this is still Beta software, not fit for live use
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Ace

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Here's what I've experienced over the last months,
1. Automix freezes using a Spotify playlist after about the 5th or 6th track
2. Scrolling through Spotify with browse button causes it to stick and keep bouncing
to last track in list.
3. Platters become unresponsive
4. Play / Pause stops working
5. EQs, filter sweeps and trim level defaults all need calibrating to absolute zero
6. Erratic levelling with trim knobs when moved up or down.

If I'm honest this software should never have been released to the general public,
it should still be in beta and I do feel like I've wasted my money at the moment,
you can't use it in a live environment it's just to unreliable.
I'm sticking with Serato and Pulse locker, for now at least.
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Jason Alan Leaver

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I had the same and demanded a refund. It's just unstable and unfit for use in live gig situations. Beta testing only software full of bugs
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DjDre Kutter

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Yes we all need a refund! I have written them a few times! They just say they are working on the issue! They have been working on it for a long time now!
Its about time its either fixed or refund!!!
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Stevie Kaze

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Has anyone had a reply on this issue?
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Ace

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Nothing but "thanks for submitting" .. Blah blah
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Stevie Kaze

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Lukas E

This issue is occuring when using a standard keyboard, not a controller. The problem is easily replicated on any Windows 10 laptop or desktop. Simply load any Spotify playlist and start playing songs. Use the ARROW KEYS to scroll up and down through the songlist. And some point the list WILL scroll by itself. At this time you will be unable to load songs or load lists. The only option is to restart the program. Can you please advise what steps are being taken to resolve the issue?
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Jason Alan Leaver

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I gave up totally on this rubbish software and this was one of three reasons. The others were random crashing and closing by itself and tracks loading but with no audio output, random again. It's rubbish, I now dj with the standard Spotify Windows app and solid as a rock
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Stefaan Pattyn

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Bought the software last week-end and experienced the same scrolling issue already a few times while using Spotify songs. In additon, I also experienced the sound dropout a few times. I'm affraid I will have to continue using Traktor and Spotify ... It looks like a bad investment... I hope to see this solved rather soon then late (never).
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Marco Kuipers

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Just bought the software last Saturday for a party.
Exclusively used/tested with spotify tracks, no controller, just cursor up down keys and sometimes tough (laptop screen).

During preparation happened once in a 4 hour session. Every list scrolls to the bottom once it goes wrong. So when selecting Music library other then spotify it also goes to the bottom and stays locked there (sticky down arrow I think).

Only way to get out is stop and re-start the program (not the machine).

During the party I also had it happen once! this was very embarrassing, I did have auto play at this stage, so it did continue to play, but I was no longer in control by selecting other tracks instead.

I had to get somebody to do an unplanned speech just so I could have a minute to restart.

Please provide a patch asap!
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Lukas E, Official Rep

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Hi,

Please note that this issue was fixed with our last djay Pro for Windows Update.

I hope you are no longer facing this issue when using our latest version.

Cheers,
Lukas E.