So frustrated with djay Pro 2

  • 8
  • Problem
  • Updated 8 months ago
Along with my other tickets that have had no response from support, last night about 2 hours into my set, it just froze up. Had to switch back to the old application. This application has some serious issues and support is non-existent. Went to Apple to get a refund but it sent me here.

I can't be the only one frustrated with the new version, really wish I could get a refund.
Photo of netback

netback

  • 9 Posts
  • 0 Reply Likes
  • angry

Posted 2 years ago

  • 8
Photo of Victor Damian

Victor Damian

  • 45 Posts
  • 15 Reply Likes
It's been nothing but upset (and rightfully so) customers since the Day Pro 2 launch. I was wary of purchasing especially seeing as Djay Pro had so many revisions and unresolved complaints. Hopefully Algoriddim steps up and fixes the many issues present with Pro 2. However, based on their lack of response with Djay Pro, I wouldn't expect anything to happen in an efficient and expedient manner.
Photo of Joseph Watt

Joseph Watt

  • 23 Posts
  • 5 Reply Likes
Since release day of DJay Pro 2 we have been writing on Facebook messenger through their Facebook page but getting no responses. I’ve even had other staff members wrote in case they just don’t like me.

Here’s my questions:
We use the SYNC button for live entry when overlaying. Our upcoming tour is made up of all long 2 minute overlays so we bring the new song in full volume in rhythm to mask it inside the current song playing

Here’s the problem:
In DJay Pro 2 this feature stopped working.

We used to click once for BPM match... then the second click started the song in rhythm

Now in 2.0.3 we just keep clicking and other than bpm matching nothing happens.

Is there a button we need to click to turn this back on? If not we’ll have to tour with DJay Pro (1.4.6?)
Photo of Dysfunk DJ

Dysfunk DJ

  • 266 Posts
  • 44 Reply Likes
You will get pretty much zero response any time soon
Photo of Lukas E

Lukas E, Official Rep

  • 4135 Posts
  • 409 Reply Likes
Hi guys,

we are very sorry to hear about your experiences.

Any further information about problems with djay Pro 2 would help us a lot.
Could you tell us post-per-post about your setup and the problem you faced.
Photo of Emcee Soulutions

Emcee Soulutions

  • 5 Posts
  • 1 Reply Like
DJ Pro v2
Pioneer Ergo-v
Model Name: MacBook Pro (Retina, 15-inch, Mid 2015)
Model Identifier: MacBookPro11,5
Processor Name: Intel Core i7
Processor Speed: 2.8 GHz
Memory: 16 GB

Used only in one particular venue where my use case of DJ Pro v2 is working with mostly mp4 music video, some mp3 with video clips/loops, and/or frequently use Spotify with video clips/loops.

Issues at first live use 12/21/2018 through 12/25/2018:
While using the new single player auto-mix, video screen goes black. Have to stop automix, and manually load next file to the inactive deck to get video back. Usually doesn't last long each time. Tried using auto-mix without the new single player mode to no avail. Same issues...

New Playlist features:
Tried to build a playlist on the fly during live play, using split view and drag & drop from Itunes library and also tried dropping from finder. Caused the "apple spinning wheel" /lock up leaving me unable to click anything, and all midi functions non-responsive from the controller. The active playing deck(s) &/or automix continues to play when this happens. Had to force quit, & restart, each time.

Not sure if this is intended, or is an issue, but became inefficient for my use... while in auto-mix it was not possible to be in "current playlist" and switch between playlist as needed. The feature seems to be driven by the first song loaded at the time automix is started and not the current song playing. Had to stop automix manually, load from the new playlist to an inactive deck, then re-start automix under the "current playlist" option once the newly loaded deck started.

During live play on all four first nights had to switch back to Dj Pro v1 after first hour. On 12/31 I did the V2 updates & tried it again on New Years Eve hoping some of the issues were fixed. Loaded first song in a deck, set up an automix list (not single player mode), and began play. Upon fade from first deck to next went silent. Deck two was loaded, but file not responding (no video or audio). However controls (both software & controller were responding). Quickly turned off automix, manually loaded a different file into the deck, still no response. Loaded same file in Deck 1 and worked fine. As it was NYE, I immediately failed over to Dj Pro v1.

I am ONLY frustrated, for now, that the issues took place during live play and I didn't see them coming from any pre-testing I did. I have v1 so I can afford a little more patience than others, but obviously do expect to see some things fixed fairly quickly.

NOTE: while using my controller which has native midi support, I did not experience any issues with pre-cuing as reported by many others. Also, since I've had to fail back to v1, there were many features I haven't even been able to dive into yet. Will try to dive in and test more with the limited time I have outside of live play.
Photo of Emcee Soulutions

Emcee Soulutions

  • 5 Posts
  • 1 Reply Like
Quick update here - still using v1 since I can still reproduce the previous behaviors I reported with further testing outside live performances. However, here is something I found peculiar, and post worthy as a follow up, to part of what I previously reported. In all my time using v1 I can count on one hand the number of times I ever opened or tried using the "Match" feature while running off my Itunes libarary. Last week while at a show I turned it on just to see what I could get out of it, and this was while automix was turned on. Low and behold, the issue I reported previously in v2 where video screen turns black (upon first mix) happened as well in v1 while using the "Match" feature. I clicked to turn off "Match" & video immediately returned to normal. Next day, I decided to compare with automix in v2 and found when the screen went black, turning off automix returned the active deck's video to normal again. But, if I turned automix back on the video will go black again in the next mix. What's notable for me is that the "match" features queue in v1 and the new automix queue in v2 look and act almost exactly the same which leads one to believe that v2 automix & v1 match features were simply consolidated replacing v1's match module, and still using most of the same code. In a nutshell, this problem has existed in v1 all along & is still an issue in v2. Surprised not to see it reported anywhere in V1 in the past... @Algoriddim, please take my posts here as constructive feedback. Not as a complaint.
Photo of DJTechnoGeezer

DJTechnoGeezer

  • 276 Posts
  • 29 Reply Likes
I would give them a day or so on the forum and then submit this directly to support email. This contains a lot of good information that I think would give them a place to look. Good writeup!
Photo of DJTechnoGeezer

DJTechnoGeezer

  • 276 Posts
  • 29 Reply Likes
I have a couple thoughts here.
1. Anytime a brand new version comes out there will no doubt be some growing pains. I am playing a lot with DJay Pro 2 at home but have yet to actually do a gig with it as I know what I am getting with DJay Pro (1).

2. With all that said I am excited about the advancements. In some cases it may seem like two steps forward and one back. But given that there have been a couple of quick updates to DJay Pro 2 that tells me they are working on it and taking feedback very seriously. I am also glad that they continue to develop the product.

3. Just saying "it sucks" is a whole lot less helpful than crash reports or steps to reproduce and or specific details about your setup.

4. My final thought is we did not pay Thousands or even Hundreds for this software. That does not mean we should not expect quality but it also means that every single query is not going to get "Gold Service" individual attention.
Photo of Juan Perez

Juan Perez

  • 31 Posts
  • 3 Reply Likes
When your dealing with a product who professionals choose to use everything should be a priority before launch small browning pains os acceptable but full out not working issues is a whole different level
Photo of Valentina Tonini del Furia

Valentina Tonini del Furia

  • 1 Post
  • 0 Reply Likes
I'm VERY angry because yesterday night during the new year's eve party, djay pro 2 (for mac book pro) freezed just after 2 songs! I was working as a dj but I couldn't continue my set because I couldn't open the app anymore. It's not possible to buy something doesn't work. I want the refund, I work with this app and it's unbelievable what happened to me. Previous version (djay pro) was good!
Photo of Lukas E

Lukas E, Official Rep

  • 4131 Posts
  • 407 Reply Likes
Hey Valentina,

I am very sorry that the app froze.
Can you give us further information about your setup ( external controllers...),
the exact djay version and what library you were working with?

Also did the app shut down or did not react anymore?
Photo of DJTechnoGeezer

DJTechnoGeezer

  • 276 Posts
  • 29 Reply Likes
I totally get where you are coming from. That is why I continue to play with DJay pro 2 at home but haven't yet decided to go prime time with it. I just want it to have little more flight time so something like that does not happen to me live.

With that said I hope you are able to get your money back if that is the direction you want to go. As a long time user I hope you would share more about the specifics so They can perhaps address it. I know it won't help you but it might help the next guy.

Another thing I do is I have Djay Pro on an iphone on an aux input to my board so if something like that does happen I have a couple songs ready to go just incase a reboot is needed. It never hurts to be over prepared.
Photo of Juan Perez

Juan Perez

  • 31 Posts
  • 3 Reply Likes
IMO the iPad Pro version is best
Photo of DJTechnoGeezer

DJTechnoGeezer

  • 276 Posts
  • 29 Reply Likes
I just purchased the iPad version of DJAY Pro. I like it. I haven't hooked it up to my controller yet but will continue to play with it. I noticed you use Studio 7 I tried to DL a trail but it crashes on importing my iTunes library. I left a support ticket and a comment in that forum. but in the mean time my 15 day trail clock is ticking. Do you still use this product? Do you find it valuable?
Photo of Kevin Kiser

Kevin Kiser

  • 1 Post
  • 0 Reply Likes
Where do we go to get a refund for this? I can't believe I paid 40 bucks for this!
-The app has no icon downloaded,
-Headphones pre cueing DOES NOT WORK
-Pictures aren't loading on my song files

Plus many more issues stated above.
Photo of Lukas E

Lukas E, Official Rep

  • 4131 Posts
  • 407 Reply Likes
Hi Kevin,

we are very sorry to hear that.
As Daniel Conder stated below, what exact version and setup (external controller...) are you working with?
Photo of DJTechnoGeezer

DJTechnoGeezer

  • 276 Posts
  • 29 Reply Likes
I am not affiliated with Algoriddim. But perhaps myself and others can help. What version of DJay do you have? And on What platform? I am on MAC and I do not see these issues. Assume Windows should be the same.

For Precueing to work you either need to split the out or have more than one audio device. I have an external sound card inaction to the built in one. I use built in for Pre-Cueing and External for main out.

Is your library iTunes or just a list of files? Are the wav files? OR Something else?
Photo of Kevin Bas

Kevin Bas

  • 5 Posts
  • 0 Reply Likes
I think windows and mac version are different? In windows version, pre cueing is not possible using an external usb sound card. Algoriddim says they are working on a solution (issuses with drivers), but we're waiting for more than 8 months without any news...
Photo of DJTechnoGeezer

DJTechnoGeezer

  • 276 Posts
  • 29 Reply Likes
But one would be able to have two internal sound cards presumably. MY point was more that if you want cueing you need a place to "listen" so ether the sound stream gets split between playback and cueing or an additional sound card whether it be internal or external. But to you point I did not know that they did not support external SC in Windows. XP was the last windows I owned and have never looked back.
Photo of DJTechnoGeezer

DJTechnoGeezer

  • 276 Posts
  • 29 Reply Likes
DJay Pro 1 is a mature product. I have both 1 and 2 and have not elected to use DJay Pro 2 in any Live event. However I do continue to "practice" with 1 not live.

We need to have a stable environment for gigs. But we are also appreciative of advancements.

IMHO (not that it matters) They should leave DJay Pro 1 available and offer a free upgrade to DJay Pro 2 anytime in the net 6 months for new purchasers.

The newbies should not have to bare the brunt of the growing pains. If they have a bad experience they will just go away, speak ill of the product and never return. I am hoping there is a way to keep them around and grow the base.
Photo of Sabine Beushausen

Sabine Beushausen

  • 3 Posts
  • 0 Reply Likes
Hi guys, my question is also about the automix function, that works in a way, that do not fit to my requirements. I think I have special ones, because I'm in a very special corner of Djaying, working as a (non professional) Tango DJ. The automix option in the older version matches my needs very well, because I was able, to put a small playlist from itunes (4 tracks) into my playlist, than an track that is called 'cortina (a track, which is NOT tango) and another 4 different tangos from anothers short list, to create an automix playlist in front, which is playing constantly. As an audiointerface I use Traktor Audio 6 and only playlists from the the itunes library. The simple option for the automix is not longer implemented or I dont understand, how to work the new way. I would be very glad, if anyone can offer me a new way, that matches my needs in thedjay pro 2 version!
Photo of Martin Gooden

Martin Gooden

  • 1 Post
  • 0 Reply Likes
Sabine, I too am a tango dj and just purchased djay pro 2 and I can't even get the automix function to play continuously. I reported the problem to the App store and they told me that they've determined my problem doesn't warrant a refund. Very frustrated.
Photo of Lukas E

Lukas E, Official Rep

  • 4131 Posts
  • 407 Reply Likes
Hi Martin,

I am sorry to hear that. Can you please share your Automix settings with us and also, which Automix settings you would like to have?
(Edited)
Photo of Daniel Whittaker

Daniel Whittaker

  • 1 Post
  • 0 Reply Likes
Absolutely angry, you release a product that is a failure, frozen, I could not play the gig at all last night as it wouldn't load, up so in end had to use the trusted iTunes which wasn't ideal but at least it's reliable and free! I don't want any excuses I just want my money back

:: Details of what I'm using ::
MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
3.1 GHz Intel Core i5
8 GB 2133 MHz LPDDR3
Intel Iris Plus Graphics 650 1536 MB

:: Problem ::
About 30 mins into the set the mouse was jumping and the track were jumping, and then it stopped and that was it game over. rebooted the system tried again the same thing happened. so then used iTunes and it was fine.

::Solution::
Fix it, and money back please

::Attached image of device used::

Photo of Lukas E

Lukas E, Official Rep

  • 4131 Posts
  • 407 Reply Likes
Hi Daniel,

I am very sorry to hear that.
Could you give us further informations, is your system still not working?

Sorry for the inconvenience.

If you have any questions or suggestions, or if you would like further information, please don't hesitate to contact us.
Photo of JulesTonic

JulesTonic

  • 25 Posts
  • 0 Reply Likes
Cant believe what you guys writing here. I had a few gigs (every gig 5 hours in a row) with DJPRO 2 and i have no problems with it and everything is working.

Good luck.
Photo of Zack Cox

Zack Cox

  • 7 Posts
  • 0 Reply Likes
Help! I bought Djay Pro 2 and updated the app but I am not seeing nearly any of the features that were presented in the Youtube video this past December.....

i.e. photo visualization, library (filter) updates, and visually not nearly as detailed. What is going on?!
Photo of Lukas E

Lukas E, Official Rep

  • 4131 Posts
  • 407 Reply Likes
Hi Zack,

I am sorry to hear that. You can find the photo visualisation by clicking the photo icon underneath one of the video decks.



The library filters can be selected clicking the drop down icon( see orange icon below):


What else are you missing?

Cheers.
Photo of DJTechnoGeezer

DJTechnoGeezer

  • 276 Posts
  • 29 Reply Likes
I have started using DJay Pro 2 it seems to be working for me. Because of the criticality I will tell you that I have 16 gig ram and amusing SSD. I can’t afford to I’ve it minimal effort and expect maximum performance. I know they have had a few updates since its initial release. This is what I am using. Have you guys seen an improvement? Do you “practice” at home or just show up and pray t all works? For me you cannot be too careful.
Photo of DJTechnoGeezer

DJTechnoGeezer

  • 276 Posts
  • 29 Reply Likes
There has to be some verbal to account or thi issues you have seen and the others of us that have not experienced it. I know they have had a few updates since its initial release. Do you guys see an improvement?

I have started using DJay Pro 2 for actual events it seems to be working for me. Because of the criticality I will tell you that I have 16 gig ram and am using SSD. Because I can’t afford to give it minimal effort and just pray it works at an event I practice at home quite a bit to gain familiarity and verify performance. For me you cannot be too careful.
Photo of Cain Grant

Cain Grant

  • 2 Posts
  • 1 Reply Like
I have just started using Djay Pro 2 on a mid 2012, i7, 16GB MacBook Pro with an SSD for the operating system and a separate HDD inbuilt for the music collection. All my music files in iTunes are AIFF format and I have around 40,000 songs and 100 smart playlists. I control the software with a Pioneer DDJ-RB controller and so far after 2 gigs I’ve had one freeze-up that lasted maybe one minute or and just managed to start the next song before the current song playing finished. It has me worried it could happen again. I’m not 100% sure at the time what I was doing on the software when it happened but I think I may have been searching through my iTunes playlists. I’ve also had to move all knobs/platters/faders in there full adjustment after I connected it to the software before my second gig, as there was some lag in midi communication on my first gig when I first started but seems to be fine now. I really hope these problems are soon fixed, it’s a really clean/well set out Dj Software. My only gripe is the waveforms could be brighter or have more colour depth, it feels like they are hilighted and look faded. I’ve come from using Serato Dj and Rekordbox Dj as of late through a vast range of Pioneer gear.
Photo of Lukas E

Lukas E, Official Rep

  • 4131 Posts
  • 407 Reply Likes
Hi there,

I am sorry to hear that.

Could you give us further information on your experiences with our later updates and djay Pro 2?
Please write us a mail via support@algoriddim.com, we need your feedback.

If you have any questions or suggestions, or if you would like further information, please don't hesitate to contact us. 

Cheers,Lukas E.
Photo of DJTechnoGeezer

DJTechnoGeezer

  • 276 Posts
  • 29 Reply Likes
I have a similar setup. Mid 2012 with SSD and HDD. However I put all my songs on the SSD side. I have just shy of 5000 local songs so you have 4 times that. The only anomaly I have seen is one time just after firing it up. Before I went live a song was changing speed like I was tweaking BPM up and down. It has never done it again. I was unable to repeat it. I tried. I have used DJay Pro 2 for several gigs now some 8 hours at a time with no issues what so ever. I guess there are no guarantees but I trust it now.
Photo of Lukas E

Lukas E, Official Rep

  • 4131 Posts
  • 407 Reply Likes
Hi DJTechnoGeezer,

I am sorry to hear that.

Please contact us right away if the BPM changes are reoccurring, that would help us a lot.

If you have any questions or suggestions, or if you would like further information, please don't hesitate to contact us. 
Photo of Ben Gray

Ben Gray

  • 1 Post
  • 0 Reply Likes
So I have an early 2014 Macbook air with the version 10.14.4 MacOS and it program doesnt let me run DJ Pro 2. Is there a way for me to be able to run DJ Pro 2 or will i have to purchase a new Macbook?
Photo of Lukas E

Lukas E, Official Rep

  • 4131 Posts
  • 407 Reply Likes
Hi Ben,



In order to get this problem fixed, we need to know, what exactly is causing the crash. Therefore we kindly ask for your help: Can you send us the Crash Report? You can find it here:




  1. Open "Console" app
  2. Go to "User Reports"
  3. Select the latest djay Pro ".crash" file and attach it to this mail



With this crash report we can escalate the issue to our developers to take a look at.




We're very sorry for the inconvenience.



If you have any questions or suggestions, or if you would like further information, please don't hesitate to contact us.
Photo of DJTechnoGeezer

DJTechnoGeezer

  • 276 Posts
  • 29 Reply Likes
Ben, Fellow user here, How much RAM do you have? You should not have to get a new mac just to run DJay Pro 2. I have a 2012 MAC but I have upgraded the ram from (2) 4 GB to (2) 8 GM for a total of 16 GB. It was not that expensive. To check ram . . Click on apple logo in upper left , then 'about this mac' then memory. Do you by chance have DJay Pro (1) and does it run fine? In some ways I almost still like DJay Pro more than Day Pro 2. Probably because that is what i cut my teeth on.