Thanks
Lloyd
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Posted 4 years ago
Lukas E, Official Rep
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could you tell us a bit more about the missing files. Which format do they have, where did you purchased them etc.
Thank you in advance.
Cheers.
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is there a format that is preventing from showing these songs?
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Lukas E, Official Rep
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could you please send us the not working song files via support@algoriddim.com?
That would be very helpful in order to solve this annoying issue as fast as possible.
Cheers,
Lukas E.
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Lukas E, Official Rep
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can you tell me in which format the songs are?
Cheers,Lukas E.
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Lukas E, Official Rep
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thank you for the follow up. That sound a bit inconvenient, can you attach one AAC file to a mail to support@algoriddim.com and label it "To Lukas E".
Lets see what I can do :)Ā
Cheers,
Lukas E.
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Lukas E, Official Rep
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please help.
Lukas E, Official Rep
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please send us an exemplary song which is not being displayed via support@algoriddim.com.
Also copy paste your post in the mail :)
Thank you in advance.
Cheers,Lukas E.
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Lukas E, Official Rep
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make sure your only used locally stored tracks, no tracks from Apple Music will be displayed.
If you have any questions or suggestions, or if you would like further information, please don't hesitate to contact us.Ā
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I've been using DJay for some years on a Mac. I recently moved my music (in itunes) to a PC and just bought DJay Pro for the PC.
Although all the tunes seem to show in the list within DJay, not all of them will play.
I get error messages saying 'File not supported or corrupted' or 'File Location Not Accessible'. Though they all play fine in itunes. I certainly don't want to be burning 1000's of tunes to disk and re-importing as mp3 (as suggested above) as I want high quality files to DJ from. Most of my music is from original CD's (MPEG, AFF or AIFF files) and some is downloaded from SoundCloud and a few are MP3's.
There doesn't seem to be a pattern to which files are being rejected.
Also, with the error box that says 'File Location Not Accessible' the links is suggest to go to don't have any files in them to link to.
Any advice?
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Lukas E, Official Rep
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We are sorry for that.
Cheers
Lukas E
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Lukas E, Official Rep
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Are you also having problems with Songs not being displayed?
Please note thatĀ third-Party DJ apps are not allowed to use Apple Music as a music source.
CheersĀ
Lukas E.
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Lukas E, Official Rep
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I am sorry to hear that.
Could you please send us the song attached to a mail to support@algoriddim.com?
Thank you in advance.
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Lukas E, Official Rep
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djay Pro 2 does support all your iTunes Music files which you have stored locally and aren't from Apple Music.
If you face any issue with playing iTunes tracks, please contact us right away via support@algoriddim.com and send us an exemplary track which is not playing.