Songs not showing on DJ pro from my Itunes..

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  • Updated 5 months ago
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Hi, Some songs in my ITUNES folders wont show up in DJ PRO!? I have refreshed library several times - even deleted songs and downloaded again! Very annoying! Anyone else see this?
Thanks
Lloyd
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Lloyd Bracken

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Posted 4 years ago

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4 years ago
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Lukas E, Official Rep

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Hi Lloyd,

could you tell us a bit more about the missing files. Which format do they have, where did you purchased them etc.

Thank you in advance.

Cheers.
3 years ago
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Dee Vee

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I have the same issue a majority of my iTunes songs wont display on Djay Pro.
is there a format that is preventing from showing these songs?
2016-11-08T08:07:25+00:00
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Stephen thorpe

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Same here, only it started when I installed the latest 12.5 version of iTunes.
2016-11-08T12:31:31+00:00
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Lukas E, Official Rep

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Hi there,

could you please send us the not working song files via support@algoriddim.com?

That would be very helpful in order to solve this annoying issue as fast as possible.

Cheers,
Lukas E.
3 years ago
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Perseus Q

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Hi - did this get fixed? If so, how? I am having the same problem.
3 years ago
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Mary

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This issue is happening to me with songs I purchased with an old Apple ID. They appear in my iTunes library and play fine in iTunes, but they don't appear in the music pane in DJ Pro. I would love to fix this so I don't have to repurchase those songs. Thanks so much.
2016-12-31T17:07:11+00:00
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Lukas E, Official Rep

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Hi Mary,

can you tell me in which format the songs are?

Cheers,Lukas E.
2016-12-31T20:39:11+00:00
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Mary

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It's a Protected AAC Audio file, which I now realize might be the problem. Is there a way to convert these files to another type or change a setting in DJay Pro? And thank you for working on NYE, by the way!
2017-01-01T02:55:59+00:00
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Mary

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So, I fixed the issue... If you download the songs to a CD, you can reimport them as MP3 files. These will then work in your DJay Pro library!
2017-01-03T16:54:29+00:00
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Lukas E, Official Rep

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Hi Mary,

thank you for the follow up. That sound a bit inconvenient, can you attach one AAC file to a mail to support@algoriddim.com and label it "To Lukas E".

Lets see what I can do :) 

Cheers,
Lukas E.
2 years ago
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Robert de la Torre

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Im having the same problem. Only about half of the songs are showing up on Djay Pro from iTunes playlist.
2 years ago
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Joe Harrs

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I recently downloaded OS update, ver 10.13.2, on my Mac Book Pro and now the music library in DJay, ver 3.1.4, is not visible. Interesting in that when I analyze the library, the songs, although not visible, is appearing as being there?????
2017-12-21T13:29:18+00:00
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Lukas E, Official Rep

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off topic

Please reference the new conversation here: djay 3.1.4 music library not working
2 years ago
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Rafael Cancel

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I recently buy dj pro for my new Mac. I can see my playlist but not all the music that its suppose to be there. I have a playlist in iTunes with 80 songs and the app have only 25 in the same playlist.

please help.
2018-02-12T17:19:36+00:00
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Lukas E, Official Rep

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Hi there,

please send us an exemplary song which is not being displayed via support@algoriddim.com.

Also copy paste your post in the mail :)

Thank you in advance.

Cheers,Lukas E.
2 years ago
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ryantooth

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Hello. I am having the same issue - only some of my songs from an iTunes playlist are showing up in DJ Pro 2.
2018-09-28T12:22:37+00:00
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Lukas E, Official Rep

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Hi there, 

make sure your only used locally stored tracks, no tracks from Apple Music will be displayed.

If you have any questions or suggestions, or if you would like further information, please don't hesitate to contact us. 
1 year ago
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Jojo Bekoe

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my iTunes library doesn't show up automatically in djay pro 2 and I cant even play any songs because they don't show up when I click my iTunes icon
2018-10-13T02:24:21+00:00
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E Best

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same problem only Spotify works but I can't rec from it.
2018-10-19T12:01:11+00:00
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STAS OCHERTNER

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same problem
1 year ago
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Simon Spoor

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Slight variation on the problems above.

I've been using DJay for some years on a Mac. I recently moved my music (in itunes) to a PC and just bought DJay Pro for the PC.
Although all the tunes seem to show in the list within DJay, not all of them will play.
I get error messages saying 'File not supported or corrupted' or 'File Location Not Accessible'. Though they all play fine in itunes. I certainly don't want to be burning 1000's of tunes to disk and re-importing as mp3 (as suggested above) as I want high quality files to DJ from. Most of my music is from original CD's (MPEG, AFF or AIFF files) and some is downloaded from SoundCloud and a few are MP3's.
There doesn't seem to be a pattern to which files are being rejected.
Also, with the error box that says 'File Location Not Accessible' the links is suggest to go to don't have any files in them to link to.
Any advice?
7 months ago
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MARK OLIVAS

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Is there anything in the works for DJay Pro to have authorization to log into a users Apple Music? I use another App "Ballpark DJ" and it is able to log into my Apple Music and be fully synchronized with the full library?
2019-08-19T13:03:40+00:00
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Lukas E, Official Rep

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Third-Party DJ apps are not allowed to use Apple Music as a music source.

We are sorry for that.

Cheers
Lukas E
6 months ago
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annie dmn

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wow 4 year issue ... still "songs not accessible".......
2019-09-23T11:40:55+00:00
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Lukas E, Official Rep

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Hi Annie,

Are you also having problems with Songs not being displayed?

Please note that third-Party DJ apps are not allowed to use Apple Music as a music source.

Cheers 
Lukas E.
2019-09-23T11:46:40+00:00
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annie dmn

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Hello there thanks for replying, yes i do have an issue and it has nothing to do with apple music. It seems its a problem with specific songs, i checked their properties and cant see anything different than other songs that are showing
2019-09-24T16:43:29+00:00
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Lukas E, Official Rep

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Hi Annie,

I am sorry to hear that.

Could you please send us the song attached to a mail to support@algoriddim.com?

Thank you in advance.
2019-10-26T15:49:23+00:00
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Abi Leigh

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The Pro DJ 2 app says that your can use iTunes for music. Have I been mis-sold this app? How do I get my money back?
2019-10-28T18:15:42+00:00
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Lukas E, Official Rep

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Hi Abi,



djay Pro 2 does support all your iTunes Music files which you have stored locally and aren't from Apple Music.



If you face any issue with playing iTunes tracks, please contact us right away via support@algoriddim.com and send us an exemplary track which is not playing.
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