Songs momentarily freeze

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  • Problem
  • Updated 3 years ago
Songs momentarily freeze. In Automix songs momentarilay freeze. The turntable stops rotating during the freeze. The error is randam and can not be reproduced at the same places. Seems like a buffering issue. It was much worse in one of the 3.xx versions yet after the upgrade problems remain. Running from internal hardisk and cable via headphone output to amplifier

Djay 4.05
Macbook 2.16Ghz Intel Core Duo 2Gb 667 MHz
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Patrick

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Posted 8 years ago

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Lukas E, Official Rep

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Official Response
Hey guys,

We’ve created a new FAQ entry "Troubleshooting audio issues" that should help with the kind of issues some of you are experiencing:
http://help.algoriddim.com/customer/en/portal/articles/2351908-troubleshooting-audio-issues

We found that audio dropouts and similar issues are almost always caused by shaky USB connections (to either your DJ controller / audio interface or also external hard drives), or incompatible firmware/drivers. Unfortunately we know it can be difficult pinpointing an exact cause, but if you follow the recommendations given in the article you should be avoiding the most common issues.

If you continue experiencing audio issues we’d ask you to please open a new thread here in the forum so we can help with your specific issue and setup.

Cheers,
Lukas E.