unable to pre-cue in djay pro with pioneer ddj-sx2.....why!?

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is it possible to use a djay pro with a pioneer ddj-sx2 and have pre-cueing ?everything else works but that feature
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OneNate

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Posted 4 years ago

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Lukas E, Official Rep

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Hi there,

yes it is possible. After selecting the SX2 as pre cueing output in the mapping dialog window the controller should be set up.
If you are still not getting a pre cueing signal, please check if your pre cueing volume is set up right in the software (see attached screenshot) and at the controller (headphone volume, MIX/CUE knob...).

 

Cheers,
Lukas E.
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Andrew kwizombe

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I have tried this and i am not getting any sound. and i dont have mapping feature for Headphones output. Why?
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Iain Clarke

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I too am having this issue even with the native mapping and have tried every conceivable permutation, this renders the software useless with the DDJ SX.
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Lukas E, Official Rep

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Hi there,

the SX and the SX 2 are natively supported by djay Pro for the Mac.

All you need to do is connecting the controller and accept the audio device setup window.

If you have any questions or suggestions, or if you would like further information, please don't hesitate to contact us. 
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David Kirsner

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Are you able to reply here with resolution. I have tried all trouble shooting. It seems like others have an issue, could you publish a resolution pls to help many ppl with issue
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Si

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I have this same problem. Have you found a solution?
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Lukas E, Official Rep

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Hi there,

can you please check if the controller is being used correctly as External Mixer controller?
You pre cue solely on the SX 2, are the SX 2 settings correct on your controllers?

If you have any questions or suggestions, or if you would like further information, please don't hesitate to contact us. 
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yourprivateradio

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Lukas - are there help guides to help folks set this up correctly? Or a video? The Preferences > Devices screen selection seems to be confusing for users to setup with their individual devices? Perhaps there's more contextual/wizard like setup like a Pendo/WalkMe tutorial that could be incorporated into the app? (that's a dream-big enhancement, heheheh)

I also have an SX2, but I'm relatively new to DJ-in so don't know for sure in/outs and how to set it for pre-cueing using the controller. I got it to work once and then when I started up my session a day later I forgot my settings in order to get the mic jack and the cue buttons above the fader to work when crossfader is middle and want-to-cue channel volume is all the way down.

An initial setup video would be nice for various controllers.

Thanks for all you do!
Best,
Derek
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Paul

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I am having the same problem with pre-cue on the Pioneer DDJ-SX. But when I use the controller with other DJ software, the pre-cue works without any problem.
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Gabriel Mangold

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Has this issue been resolved, I am also having this problem
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Lukas E, Official Rep

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Hi Guys,

can you please share screenshots of your device settings?

Make sure the Master Out is set to channel 1-2 and pre cueing is set to 3-4.

Cheers,
Lukas E.
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MacMartinop

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I'm having the same issue, after two years of No problem at all.... Mac OS and DDJ-SX2, perfectly with Djay pro. Pre-cueing channels worked like a charm. Until today.

Now, I only have sound if I have the 'MASTER CUE' on. So usesless for now. And when I set the settings to pre-cue at channels 3-4 instead of 1-2 (as I used to) it gives me the pre cue sound in my left ear only ;)

I think i had the issue once before, but be restarting the program it disappeared. But now, I've been trying to solve it for hours - but nothing helped. Even re-installed the 1.06 firmware. :(( There are several complaints about this on the internet. Please look into it.

For all you folks: a temporary workaround is pre-cueing on your laptop, by selecting that for pre-cueing. So put your headphone in there. But that's not the best option as you cannot control it smoothly that way :(((
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Lukas E, Official Rep

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We are very sorry to hear that.
Can you record an exemplary video and send it to us via support@algoriddim.com?

Thank you in advance. 
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Luke Williams

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Have you found a way to fix this yet i am on trial and dont want to pay for the software til i can ore cue property thank you
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MacMartinop

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Ok. i tried to record it. Will send it after conversion ;)
weird thing is that it is only sending sound to one ear (after manually choosing channels 3-4 for pre cueing).
And it's not the earphone that's broke, because the master cue ouputs it to both ears.
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DJ Nicky Drummond

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Any definitive solution to this please? I just bought the software to use with ddjRR and having the same problems. And yes I have tried and checked all the setting are correct as Lukas has stated. One of the most fundamental parts of djing and it doesnt work. V disappointed at the waste of money!!
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MacMartinop

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I'll take a look. I found out, that on my laptop it works. So it must be somewhere in the 'routing' of the sounds through the computer. So far, I could not get the iMac to work.
You could try to set precue to the computer, and put your headphones in the computer sound port. Just to see if that works.
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DJ Nicky Drummond

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Thank you. I have tried ALL ways to get it to work and still nothing so an answer would be amazing.
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Lukas E, Official Rep

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Hi guys, 

Can you contact us via support@algoriddim.com and share a screenshot of your device settings with us via mail.

We will reply to you directly.

Cheers,
Lukas E. 
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Terry Jackson

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i suggest you change your list of fully compatible controllers before someone brings a law suit against the company. the ddj sr2 does not precue under windows despite your website saying it does im fuming with you.
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Lukas E, Official Rep

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Hi guys



Terry, did you install the designated driver of the SR 2 you can find it here:

https://www.pioneerdj.com/en/support/...

If that did not help please contact us right away via suppport@algoriddim.com.



Also this thread is about using the SX 2.
(Edited)
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James Borris

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I cannot believe this issue has not been resolved for the Windows users, after all this time.   I believe the issue is cause by DJay Pro lack of native ASIO support.  
Take a look at this Terry, it may help:   https://help.algoriddim.com/hc/en-us/articles/360014703472-How-to-bridge-djay-to-work-with-ASIO-powe...


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Terry Jackson

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Yes I tryed the audio bridge but it is far from perfect. I'm currently trying to return the controller and get a refund from algoriddim.
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Terry Jackson

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just to conclude this without making a song and dance about it, support admitted last night that the precueing does not work any longer with the pioneer ddj sr2 and djpro for windows 10.

the main algorythm website has been changed to reflect my findings and persistance.

im now persueing a refund via microsoft store and have returned the ddj sr2.

for anyone reading this looking to get into djpro my advice is to do it via ios or a mac operating system favoringg the mac personally.

how ever as i am not a mac or ios person my journey ends here with djpro.
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Lukas E, Official Rep

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Hi Terry,



As stated on our Hardware site, the SR 2 Pre-cueing output via the controller is not supported, but headphones can be used via the PC’s built-in audio output.



Cheers

Lukas E.
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MacMartinop

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Owww, that's bad. Can't they (Algoriddim) solve it with an update? Never seen any update so far since I had Djay pro for a few years now.I'm not able to precue on a iMac with djay pro - although on my Macbook pro it works fine. That's also weird. A
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Lukas E, Official Rep

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Hi,



Which djay version and macOS version are you using exactly?



Cheers

Lukas E.