Android App doesn't recognise my subscription

Bug Reports
1

NOTE: Please use the search function above before posting to avoid creating duplicate topics.

  • Device model (e.g. 2020 iPad Air 4th Gen):
  • Version of operating system (e.g. macOS 14.4.1):
  • Version of djay (e.g. 5.1.2):
  • Hardware/controllers used (e.g. Reloop Mixon 8 Pro):
  • Hardware firmware version (e.g. 1.0.1):
  • Please consider sharing a short video or screenshots to help clarify your issue

A) SUMMARY OF ISSUE:

  • Using latest Android version. App won’t connect to my existing account. No option to force it to apply my subscription. Also cannot close the app down once open as there seems to be no close button…

B) DETAILED STEPS TO REPRODUCE:

C) EXPECTED RESULTS:

D) ACTUAL RESULTS:

2

Hi @Michael_Sumner, did you create a My djay Account on your other device first? Did you log into your My djay Account on Android using the same email address and password?

Did you try Restore purchases?

4

Hello! It’s been a week since my last reply. I’m going to consider this topic completed for now so I can focus on others. However, please feel free to respond and we can definitely revisit this. Thanks!

6

Any way to close the app though?

7

To close apps on Android, swipe up from the bottom of your screen and hold, then swipe up on individual apps to close them. To close all apps, swipe to the end of the list and tap "Clear all " or "Close all ". For button navigation, tap the square/three-line button and choose "Clear all”.

8

Er, well, it would be nice to have a way to actually exit the app…

9

That is basically the same process on most mobile devices, including iOS.