Macbook Air m2 2023
Sequoia latest
Djay Pro latest
Problem : Yesterday i opened my Djay pro and my collection was empty … Playlist OK without songs inside - Folders with nothing inside ( For example , i have House folder with Deep , Tech , etc)
I tried to relocate my files but the message was : “Your collection is correct and no files are missing”
How to reproduce the issue:. .NO way to repruduce it - Today I have exactly the same problem !
EDIT : again happens … right now i have no songs in my collection !
Solution : restart the software … NOT Funny at all 
Hi @Mauri_Moore, sorry to hear you’re experiencing this issue. Can you please confirm if you are still experiencing this issue or was it resolved by restarting djay? Thanks!
Can you please provide more details about the source of this music (local mp3 stored on internal drive, Tidal, FLAC files on an external drive, files store in iCloud, etc.)?
Hi : Local storage (Internal drive) - all my collection in one folder , Mostly Mp3 & Aiff , not Icloud -
still happens sometimes
Thanks for the additional info @Mauri_Moore. Can you please share some screenshots of these empty playlists?
Right Now all is working OK
That’s good news @Mauri_Moore. Thanks for the follow up.
It would be great to know what happened
I absolutely agree @Mauri_Moore. However, without more information it will be difficult for us to try to reproduce the issue and troubleshoot it further. If it happens again, please try to capture a video. Thanks!
Hi again @Mauri_Moore, I shared this with the engineering team and they have asked for a screen recording and Sample Process the next time the issue is occurring. It’s important to capture the Sample Process while the problem is occurring.
To capture a Sample Process, please follow the process below:
- In the Activity Monitor app on your Mac, click the System diagnostics options pop-up menu, then choose Sample Process to create a report on a selected process over a period of 3 seconds.
- Then upload the report to your Google Drive/Dropbox, enable sharing permissions, then share a link to the file here.
Thanks!
