Brand new DDJ-WeGo3 does nothing when connected to Macbook by USB - help?

Old Forum djay Pro for Mac
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I have connected my brand new DDJ-WeGo3 to my Macbook using a USB cable and I have launched djay PRO on my Macbook but nothing happens. My Macbook doesn’t recognize the DDJ-WeGo3 or acknowledge that anything is plugged in. Any ideas? I was expecting that as soon as I plugged the DDJ-WeGo3 into the Macbook, it would work or at least offer some functionality. It’s not a bad USB cable - I have tried 3 different ones. Is my DDJ-WeGo3 bad out of the box?

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Thanks for the reply Lukas. Yes the controller’s power light is on and it gives me a pretty light show, but nothing else.

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Thanks for the replies. Lukas I will send the video tonight. Daniel I am not using a hub - I am plugging directly into the Macbook, but that was a good thought. I think either (a) the WeGo is bad, (b) whatever the little software routine is that allows most Macbooks to automatically recognize the WeGo is bad / corrupted / missing on mine, or (c) all three of the USB cords I have tried are bad.

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Is it possible you are connecting it to a USB hub? I know my USB hub has 2 ports that are power only.

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Hi there,

this sounds odd, the WeGo 3 is supported natively and all you got to do is connecting the controller and turn it on.
Is the controllers green power light shining?

Cheers,
Lukas E.

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Thank you for the reply. Can you send us a video connecting the WeGo to your Mac via support@algoriddim.com?

Thank you in advance.

Cheers,
Lukas E.

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