Can't get the cue in headphones to work right.

Old Forum
#1

I am having an issue with Djay Pro where I can not get one song playing and the other in the headphones so I can preview the song before putting it out the main output. I am using the mixdeck quad, but I have also tried the Pioneer SB2. I either hear the same thing as what is playing on the main mix or both through the main. I have found that messing with the que/pgm will adjust which is where but still doesn’t work the way I want.

To test to make sure I wasn’t crazy I tried mixing 2 cd’s with the built in CD players of the mix deck and it worked perfectly. This is driving me nuts. I am using a Macbook with Sierra.

#2

Hi Justin,

Did you try checking your audio routing settings ?

You may have inverted Main Out and Pre-Cue Out.

Hope it helps.

#3

Hey Justin,

please make a screenshot of the “Device Settings” you can find them by going to the djay settings (cmd + ,) and click Devices afterwards.

Also a screenshot of your pre cueing settings would be nice, you display them by clicking the headphone icon in the tpop left corner of djay Pro.

Cheers,
Lukas E.

#4

Hi Justin,

thank you for the follow up. Your settings are looking good. Now please see if you CUE MIX knob in the middle of the Mixon 4 above the browser knob and the cue volume knob are set correctly.

Cheers,Lukas E.

#5

Hey Justin,

thank you seems good too. And you are connecting your Headphones to the Mixon 4 front Pre Cueing connector?

Cheers,
Lukas E.

#6

Could you change the channels used to Master 3-4 Pre Cueing 1-2 and see if any output is coming by starting a track in the Pre Cuing and master channel.

Thank you for your follow ups.

Cheers,
Lukas E.

#7

Where do I find this setting? I have not adjusted any of the settings, everything should be at default.

#8

#9

Are these settings correct?

#10

Pictures below.

#11

The cue mix knob is set to CUE and the CUE volume knob is about 1/4.

#12

Yes.

#13

Still no change. Do you have the correct procedure to do this in the program? Maybe I am not doing something right. If I can figure it out in the program, maybe I can getting it working through the board. Or if you have the settings and procedure through the board that would be better.

#14