Crash when reordering saved loops in djay Pro on macOS

Bug Reports
1

Hello everyone,

I’m experiencing the following issue:
My djay Pro app on macOS crashes when I try to change the order of saved loops.

reorder
reorder1628×206 28.7 KB

  • MacBook Air M3
  • macOS Tahoe 26.0.1
  • djay Pro 5.5
  • Pioneer DJ DDJ-FLX4
  • iCloud sync activated

I’m able to reproduce this issue on another MacBook Air M1 running the same software versions.

2

Hi @Vooddoo, welcome to the Community! Sorry to hear you’re experiencing this issue. To help us troubleshoot this crash, please submit an Official Support Ticket using the procedure below so the engineering team can review your crash reports in more detail.

  1. Open the djay Pro app on your Mac.
  2. In the top left corner of your screen, click on the portion of the menu bar that says “djay Pro”.
  3. In the drop-down menu, click on the button that says “Provide djay Pro Feedback”.
  4. Fill out the submission form that will pop up in your default browser and title your email "ATTN: MARIE – “The Title of your Community Topic” in the provided subject line.
  5. Please also include a link to this Community Topic so support can reference what we’ve discussed here.

As I won’t have access to your crash report, I’ll consider this community topic solved for now and let the official support team take over from here. However, I’ll keep this topic open in case other users experience the same issue. Thanks!