Crash when scrolling through playlist

Bug Reports
1
  • Device model ( iPhone 14 Pro):
  • Version of operating system (iOS 14.5):
  • Version of djay (5.3.2):
  • Hardware/controllers used (none):

Summary of the issue:
Hello Team,

Djay crashes when scrolling library,
Even pausing a bit.
This video is after the iPhone was rebooted.

How to reproduce the issue:
Choose library, try a long list.

2

Hi @LaidbackFred, sorry to hear you’re experiencing this issue.

  1. It looks like you are running a very old version of iOS. Can you please try updating to the latest 18.5 version?
  2. After that, please close djay and all other apps on your device.
  3. Then follow the procedure below to perform a Forced Restart of your iPhone: Force restart iPhone - Apple Support (CA)
4

Hey there @Slak_Jaw

No problems with issues, can’t fix them.
I’m sorry about my typo.
I am running 18.5.
But I did do a hard boot anyways.
Unfortunately is still happens.

5

Thanks for trying @LaidbackFred. Sorry that didn’t help. To troubleshoot your crashes further, please submit an Official Support Ticket using the procedure below so the engineering team can review your crash reports in more detail.

  1. Open the djay app on your device.
  2. Navigate to Settings>Contact Support.
  3. Fill out the submission form and title your email “ATTN: MARIE – “The Title of your Community Topic” in the provided subject line.

As I won’t have access to your crash report, I’ll consider this community topic closed for now and let the official support team take over from here. However, feel free to share any other details about your crash here that you think will be helpful in diagnosing the issue. Thanks!

1 Like
7

Hello @Slak_Jaw ,
Ok, I sent report.
And will do.
Excited to find this one out.

1 Like
8

Perfect. Thanks for the update @LaidbackFred