Djay pro keeps crashing after a few minutes of playing tracks. Then when the app gets restarted, it doesn’t crash anymore.
I’m using Ipad 8th generation on ios 18.
Hi @Jim_Karlos_Bayanin, welcome to the Community! When creating new topics, please do not forget to answer the questions in our template with specific details about your setup not just “iPad” or “Latest Version”. This helps all of our community moderators to provide the most effective support to users with the utmost efficiency.
Device Model (ex. 2020 iPad Air 4th Gen):
Version of operating system (ex. iOS 17.3.1):
Version of djay (ex. 5.1.3):
Hardware/controllers used (ex. Reloop Ready):
Hardware Firmware Version:
Since this sounds repeatable, can you please capture and share a short video of the issue to help clarify what’s happening? Thanks!
I’ve had two major crashes in the last few days, one pre-5.5 update and once after, and a couple of minor ones where it just completely resets my songs (meaning songs unload, but cues etc remain on reloading).
The major crashes involve the app going completely unresponsive, and no amount of closing and reopening the app will fix it. The only solution is to completely restart the ipad. I have not have this problem on any other app, ever.
Ipad Pro 12.9 5th gen
iOS 18.6.2
Djay v5.5
FLX4 controller (firmware up to date)
No obvious replicable behavior that seems to cause it.
Edit it has now happened a third time 
Edit 2: after the last edit, it was googling on my phone for a few minutes before I restarted the iPad, and the app was then responsive for a moment, it loaded a song, but the controller wouldn’t wake back up. Unplugged controller, restarted app, still completely frozen even without controller plugged in. Had to fully restart ipad again. This is super frustrating.
Hi @lux, sorry to hear you’re experiencing this issue. To help us troubleshoot your crash, please submit an Official Support Ticket using the procedure below so the engineering team can review your crash reports in more detail.
- Open the djay app on your device.
- Navigate to Settings>Contact Support.
- Fill out the submission form and title your email “ATTN: MARIE – “The Title of your Community Topic” in the provided subject line.
- Please also include a link to the Community Topic so support can reference everything we’ve discusses here.
As I won’t have access to your crash report, I’ll consider this community topic closed for now and let the official support team take over from here. However, I’ll keep this topic open in case other users experience the same issue. Thanks!
Thank you @Slak_Jaw, I’ve submitted a ticket, appreciate the help!
1 Like
You’re welcome @lux. Happy to help
