Djay pro windows not loading tracks to decks, stops responding to controller

Has anyone had an issue with Djay pro on windows where the tracks don’t load to the decks even if your connection speed is fine? Then when tracks do load, the app just stops responding to the controller. I have tried uploading a video but it isn’t working.

Loading tracks from where? If you’re pulling them up from Tidal, you might want to have a look at

Hey @Ryan_Pagliaroli - Welcome to the Community! Thanks for your first post.

Did you get a chance to check out the link from @heysoundude (thanks!) ?

If you’re loading tracks from TIDAL, does changing the quality to “High” or “Normal” resolve the issue?

We look forward to hearing back from you!