freeze went we drop a song

I am not able to work with spotify, djay freeze when I drop a song in the player . I have ask algoriddim to contact me because it is a software problem but I still have no answer. I think it is not stable to be use for professional DJ.

My devices : All in one Lenovo M92z

I use Windows 10 Pro 1709

djay Pro 1.0.26742.0

check please the Case #91162 for more info about the prob.