# How to Move djay Pro Windows License to new PC? **URL:** \ **Category:** Questions\ **Tags:** Windows\ **Created:** [February 12, 2024, 11:28am UTC](https://community.algoriddim.com/t/how-to-move-djay-pro-windows-license-to-new-pc/24562 "2024-02-12T11:28:29Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Pascal\_Bouissou](https://community.algoriddim.com/user_avatar/community.algoriddim.com/pascal_bouissou/32/8253_2.png) [@Pascal\_Bouissou](https://community.algoriddim.com/u/Pascal_Bouissou)\ **Post date:** [February 12, 2024, 11:28am UTC](https://community.algoriddim.com/t/how-to-move-djay-pro-windows-license-to-new-pc/24562/1 "2024-02-12T11:28:30Z")
Hi there, I bougnt a new pc and I would like to instal DJAYPRO on it and Microsoft Store recognize that I bought the software but when I install it on my computer, I don’t have the licence… Help please. ---
**Author:** ![Slak\_Jaw](https://community.algoriddim.com/user_avatar/community.algoriddim.com/slak_jaw/32/6517_2.png) [@Slak\_Jaw](https://community.algoriddim.com/u/Slak_Jaw)\ **Post date:** [February 12, 2024, 12:14pm UTC](https://community.algoriddim.com/t/how-to-move-djay-pro-windows-license-to-new-pc/24562/2 "2024-02-12T12:14:21Z")
Hi @Pascal_Bouissou, please make sure that you log into your djay Pro account using the same email address and password as on you old PC. ---
**Author:** ![Pascal\_Bouissou](https://community.algoriddim.com/user_avatar/community.algoriddim.com/pascal_bouissou/32/8253_2.png) [@Pascal\_Bouissou](https://community.algoriddim.com/u/Pascal_Bouissou)\ **Post date:** [February 12, 2024, 12:59pm UTC](https://community.algoriddim.com/t/how-to-move-djay-pro-windows-license-to-new-pc/24562/4 "2024-02-12T12:59:48Z")
I can’t, I made the error to connect with my Google account and now I’m stuck ---
**Author:** ![Slak\_Jaw](https://community.algoriddim.com/user_avatar/community.algoriddim.com/slak_jaw/32/6517_2.png) [@Slak\_Jaw](https://community.algoriddim.com/u/Slak_Jaw)\ **Post date:** [February 12, 2024, 4:36pm UTC](https://community.algoriddim.com/t/how-to-move-djay-pro-windows-license-to-new-pc/24562/6 "2024-02-12T16:36:29Z")
Hi @Pascal_Bouissou, please refer to the attached links and let me know if you’re able to resolve your issue: 1. [Find and install your Microsoft downloads from Microsoft Store - Microsoft Support](https://support.microsoft.com/en-us/account-billing/find-and-install-your-microsoft-downloads-from-microsoft-store-9ee788eb-280a-7d3e-fa8e-0418c71af495) 2. [https://help.algoriddim.com/hc/en-us/articles/10978179084188-How-do-I-manage-my-djay-Pro-subscription-on-Windows](https://help.algoriddim.com/hc/en-us/articles/10978179084188-How-do-I-manage-my-djay-Pro-subscription-on-Windows) 3. [https://help.algoriddim.com/hc/en-us/articles/10980163205532-How-do-I-purchase-a-PRO-subscription-for-djay-Pro-on-Windows](https://help.algoriddim.com/hc/en-us/articles/10980163205532-How-do-I-purchase-a-PRO-subscription-for-djay-Pro-on-Windows) ---
**Author:** ![Pascal\_Bouissou](https://community.algoriddim.com/user_avatar/community.algoriddim.com/pascal_bouissou/32/8253_2.png) [@Pascal\_Bouissou](https://community.algoriddim.com/u/Pascal_Bouissou)\ **Post date:** [February 12, 2024, 6:42pm UTC](https://community.algoriddim.com/t/how-to-move-djay-pro-windows-license-to-new-pc/24562/7 "2024-02-12T18:42:00Z")
It doesnt work. I can’t connect with my account because it said that my email is used with an other connection mode… How can I do ? Pascal Bouissou 06 10 71 88 61 ---
**Author:** ![Pascal\_Bouissou](https://community.algoriddim.com/user_avatar/community.algoriddim.com/pascal_bouissou/32/8253_2.png) [@Pascal\_Bouissou](https://community.algoriddim.com/u/Pascal_Bouissou)\ **Post date:** [February 12, 2024, 12:59pm UTC](https://community.algoriddim.com/t/how-to-move-djay-pro-windows-license-to-new-pc/24562/8 "2024-02-12T12:59:48Z")
I can’t, I made the error to connect with my Google account and now I’m stuck ---
**Author:** ![Slak\_Jaw](https://community.algoriddim.com/user_avatar/community.algoriddim.com/slak_jaw/32/6517_2.png) [@Slak\_Jaw](https://community.algoriddim.com/u/Slak_Jaw)\ **Post date:** [February 12, 2024, 9:16pm UTC](https://community.algoriddim.com/t/how-to-move-djay-pro-windows-license-to-new-pc/24562/9 "2024-02-12T21:16:09Z")
I don’t have any other suggestions at the moment. I’m waiting to hear back from the engineering team as to what other options might be available. In the meantime, you could try uninstalling and reinstalling the app to see if your login credentials are reset. ---
**Author:** ![Pascal\_Bouissou](https://community.algoriddim.com/user_avatar/community.algoriddim.com/pascal_bouissou/32/8253_2.png) [@Pascal\_Bouissou](https://community.algoriddim.com/u/Pascal_Bouissou)\ **Post date:** [February 13, 2024, 5:46am UTC](https://community.algoriddim.com/t/how-to-move-djay-pro-windows-license-to-new-pc/24562/10 "2024-02-13T05:46:24Z")
Thx. I think I get the solution. I Saïd that I forgot my password and I could get my account back ---
**Author:** ![Pascal\_Bouissou](https://community.algoriddim.com/user_avatar/community.algoriddim.com/pascal_bouissou/32/8253_2.png) [@Pascal\_Bouissou](https://community.algoriddim.com/u/Pascal_Bouissou)\ **Post date:** [February 13, 2024, 5:46am UTC](https://community.algoriddim.com/t/how-to-move-djay-pro-windows-license-to-new-pc/24562/11 "2024-02-13T05:46:24Z")
Thx. I think I get the solution. I Saïd that I forgot my password and I could get my account back ---
**Author:** ![Pascal\_Bouissou](https://community.algoriddim.com/user_avatar/community.algoriddim.com/pascal_bouissou/32/8253_2.png) [@Pascal\_Bouissou](https://community.algoriddim.com/u/Pascal_Bouissou)\ **Post date:** [February 13, 2024, 5:46am UTC](https://community.algoriddim.com/t/how-to-move-djay-pro-windows-license-to-new-pc/24562/12 "2024-02-13T05:46:24Z")
Thx. I think I get the solution. I Saïd that I forgot my password and I could get my account back ---
**Author:** ![Slak\_Jaw](https://community.algoriddim.com/user_avatar/community.algoriddim.com/slak_jaw/32/6517_2.png) [@Slak\_Jaw](https://community.algoriddim.com/u/Slak_Jaw)\ **Post date:** [February 14, 2024, 10:27pm UTC](https://community.algoriddim.com/t/how-to-move-djay-pro-windows-license-to-new-pc/24562/13 "2024-02-14T22:27:34Z")
Hi @Pascal_Bouissou, were you able to recover your Google account password? > **[How to recover your Google Account or Gmail - Google Account Help](https://support.google.com/accounts/answer/7682439?hl=en)** > > If you forgot your password or username, or you can’t get verification codes, follow these steps to recover your Google Account. That way, you can use services like Gmail, Photos, and Google ---
**Author:** ![system](https://community-assets.algoriddim.com/original/1X/12708751d75e1f1f991dd837f457a420f9b47c93.svg) [@system](https://community.algoriddim.com/u/system)\ **Post date:** [March 20, 2024, 3:43pm UTC](https://community.algoriddim.com/t/how-to-move-djay-pro-windows-license-to-new-pc/24562/15 "2024-03-20T15:43:57Z")
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