# Neural Mix and Tidal don’t work together anymore **URL:** \ **Category:** Questions\ **Tags:** macOS, iOS\ **Created:** [October 2, 2023, 5:21pm UTC](https://community.algoriddim.com/t/neural-mix-and-tidal-don-t-work-together-anymore/21885 "2023-10-02T17:21:17Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Nathanvos](https://community.algoriddim.com/letter_avatar_proxy/v4/letter/n/a4c791/32.png) [@Nathanvos](https://community.algoriddim.com/u/Nathanvos)\ **Post date:** [October 2, 2023, 5:21pm UTC](https://community.algoriddim.com/t/neural-mix-and-tidal-don-t-work-together-anymore/21885/1 "2023-10-02T17:21:18Z")
![IMG_0195](https://community-assets.algoriddim.com/original/2X/8/892750a4b876ea324e3e96abbc4dd52b2f4ea51f.jpeg) Hi, Terrified by this message. Neural Mix feature does not apply to Tidal anymore, due to licensing changes. Now what? ---
**Author:** ![Slak\_Jaw](https://community.algoriddim.com/user_avatar/community.algoriddim.com/slak_jaw/32/6517_2.png) [@Slak\_Jaw](https://community.algoriddim.com/u/Slak_Jaw)\ **Post date:** [October 2, 2023, 5:37pm UTC](https://community.algoriddim.com/t/neural-mix-and-tidal-don-t-work-together-anymore/21885/2 "2023-10-02T17:37:15Z")
@Nathanvos this doesn’t sound good. Can you please confirm that you have an active djay Pro AI subscription along with active Tidal subscription? Also, what version of djay and MacOS are you running? ---
**Author:** ![Nathanvos](https://community.algoriddim.com/letter_avatar_proxy/v4/letter/n/a4c791/32.png) [@Nathanvos](https://community.algoriddim.com/u/Nathanvos)\ **Post date:** [October 2, 2023, 6:05pm UTC](https://community.algoriddim.com/t/neural-mix-and-tidal-don-t-work-together-anymore/21885/3 "2023-10-02T18:05:24Z")
Oh yeah. Both paid and all. I am truly worried and wonder if you get this message too. If not, maybe it’s a thing that I am in The Netherlands… Tx 4 asking ---
**Author:** ![Slak\_Jaw](https://community.algoriddim.com/user_avatar/community.algoriddim.com/slak_jaw/32/6517_2.png) [@Slak\_Jaw](https://community.algoriddim.com/u/Slak_Jaw)\ **Post date:** [October 2, 2023, 6:06pm UTC](https://community.algoriddim.com/t/neural-mix-and-tidal-don-t-work-together-anymore/21885/4 "2023-10-02T18:06:57Z")
Thanks for confirming @Nathanvos. I don’t have a Tidal subscription, but I tested it with Beatport LINK and djay Pro AI 4.1.9 on iPadOS 16.5.1(c) and it’s working with that combination at least. ---
**Author:** ![Nathanvos](https://community.algoriddim.com/letter_avatar_proxy/v4/letter/n/a4c791/32.png) [@Nathanvos](https://community.algoriddim.com/u/Nathanvos)\ **Post date:** [October 2, 2023, 6:07pm UTC](https://community.algoriddim.com/t/neural-mix-and-tidal-don-t-work-together-anymore/21885/5 "2023-10-02T18:07:11Z")
Djay 4.1.10 and OS 16.7 ---
**Author:** ![Slak\_Jaw](https://community.algoriddim.com/user_avatar/community.algoriddim.com/slak_jaw/32/6517_2.png) [@Slak\_Jaw](https://community.algoriddim.com/u/Slak_Jaw)\ **Post date:** [October 2, 2023, 6:10pm UTC](https://community.algoriddim.com/t/neural-mix-and-tidal-don-t-work-together-anymore/21885/6 "2023-10-02T18:10:36Z")
There seems to be a bunch of changes going on at Tidal recently so hopefully this is just a glitch or temporary situation. ---
**Author:** ![Slak\_Jaw](https://community.algoriddim.com/user_avatar/community.algoriddim.com/slak_jaw/32/6517_2.png) [@Slak\_Jaw](https://community.algoriddim.com/u/Slak_Jaw)\ **Post date:** [October 2, 2023, 6:17pm UTC](https://community.algoriddim.com/t/neural-mix-and-tidal-don-t-work-together-anymore/21885/7 "2023-10-02T18:17:54Z")
@Nathanvos have you tried submitting a support ticket with Tidal and sharing the error message? ---
**Author:** ![Nathanvos](https://community.algoriddim.com/letter_avatar_proxy/v4/letter/n/a4c791/32.png) [@Nathanvos](https://community.algoriddim.com/u/Nathanvos)\ **Post date:** [October 2, 2023, 6:50pm UTC](https://community.algoriddim.com/t/neural-mix-and-tidal-don-t-work-together-anymore/21885/8 "2023-10-02T18:50:23Z")
Yeah I did. Hope it’s a glitch ---
**Author:** ![Andreas\_Haase1](https://community.algoriddim.com/user_avatar/community.algoriddim.com/andreas_haase1/32/4484_2.png) [@Andreas\_Haase1](https://community.algoriddim.com/u/Andreas_Haase1)\ **Post date:** [October 2, 2023, 7:18pm UTC](https://community.algoriddim.com/t/neural-mix-and-tidal-don-t-work-together-anymore/21885/9 "2023-10-02T19:18:12Z")
It works fine on my MacBook ---
**Author:** ![853pm](https://community.algoriddim.com/user_avatar/community.algoriddim.com/853pm/32/6390_2.png) [@853pm](https://community.algoriddim.com/u/853pm)\ **Post date:** [October 2, 2023, 9:10pm UTC](https://community.algoriddim.com/t/neural-mix-and-tidal-don-t-work-together-anymore/21885/10 "2023-10-02T21:10:24Z")
It’s not a bug. Tidal no longer allows stem separation in djay. Looks like this is only happening in Europe, at least for now. ---
**Author:** ![Jorge\_Moreno](https://community.algoriddim.com/user_avatar/community.algoriddim.com/jorge_moreno/32/6388_2.png) [@Jorge\_Moreno](https://community.algoriddim.com/u/Jorge_Moreno)\ **Post date:** [October 2, 2023, 9:12pm UTC](https://community.algoriddim.com/t/neural-mix-and-tidal-don-t-work-together-anymore/21885/11 "2023-10-02T21:12:11Z")
sure…really bad… yesterday I was like normal… and today not work anymore Djay PRO 4.1.10 OS 10.15 South America that the reason why I bought that software the NEURAL with TIDAL at first time 😡 hoping they fix that… otherwise not have sent anymore ---
**Author:** ![Jorge\_Moreno](https://community.algoriddim.com/user_avatar/community.algoriddim.com/jorge_moreno/32/6388_2.png) [@Jorge\_Moreno](https://community.algoriddim.com/u/Jorge_Moreno)\ **Post date:** [October 2, 2023, 9:14pm UTC](https://community.algoriddim.com/t/neural-mix-and-tidal-don-t-work-together-anymore/21885/12 "2023-10-02T21:14:07Z")
how do you create that ticket ? THANKS !!!. link ? ---
**Author:** ![Slak\_Jaw](https://community.algoriddim.com/user_avatar/community.algoriddim.com/slak_jaw/32/6517_2.png) [@Slak\_Jaw](https://community.algoriddim.com/u/Slak_Jaw)\ **Post date:** [October 2, 2023, 9:19pm UTC](https://community.algoriddim.com/t/neural-mix-and-tidal-don-t-work-together-anymore/21885/13 "2023-10-02T21:19:02Z")
@Jorge_Moreno Tidal support page: [https://support.tidal.com/hc/en-us](https://support.tidal.com/hc/en-us) You can submit a request at the bottom. ---
**Author:** ![Jorge\_Moreno](https://community.algoriddim.com/user_avatar/community.algoriddim.com/jorge_moreno/32/6388_2.png) [@Jorge\_Moreno](https://community.algoriddim.com/u/Jorge_Moreno)\ **Post date:** [October 2, 2023, 9:22pm UTC](https://community.algoriddim.com/t/neural-mix-and-tidal-don-t-work-together-anymore/21885/14 "2023-10-02T21:22:11Z")
I appreciate it… bro txs ---
**Author:** ![Slak\_Jaw](https://community.algoriddim.com/user_avatar/community.algoriddim.com/slak_jaw/32/6517_2.png) [@Slak\_Jaw](https://community.algoriddim.com/u/Slak_Jaw)\ **Post date:** [October 2, 2023, 9:23pm UTC](https://community.algoriddim.com/t/neural-mix-and-tidal-don-t-work-together-anymore/21885/15 "2023-10-02T21:23:09Z")
Looks like not only djay Pro AI being affected: > **[Tidal not allowing stem separation for streamed tracks](https://community.native-instruments.com/discussion/17170/tidal-not-allowing-stem-separation-for-streamed-tracks)** > > It's gradually being implemented. First affected was Denon DJ's hardware separation on the Prime 4+ with beta testers finding separation not possible with Tidal. Looks like DJUCED as well: ![image](https://community-assets.algoriddim.com/original/2X/6/647d49563f9b7441617e1de32d88f4045a9bc636.png) [https://www.djuced.com/kb/tidal-information-and-troubleshooting/](https://www.djuced.com/kb/tidal-information-and-troubleshooting/) ---
**Author:** ![Nathanvos](https://community.algoriddim.com/letter_avatar_proxy/v4/letter/n/a4c791/32.png) [@Nathanvos](https://community.algoriddim.com/u/Nathanvos)\ **Post date:** [October 2, 2023, 9:40pm UTC](https://community.algoriddim.com/t/neural-mix-and-tidal-don-t-work-together-anymore/21885/16 "2023-10-02T21:40:19Z")
So if I bypass European servers I might have a chance? ---
**Author:** ![Delmenice](https://community.algoriddim.com/letter_avatar_proxy/v4/letter/d/58f4c7/32.png) [@Delmenice](https://community.algoriddim.com/u/Delmenice)\ **Post date:** [October 2, 2023, 10:09pm UTC](https://community.algoriddim.com/t/neural-mix-and-tidal-don-t-work-together-anymore/21885/17 "2023-10-02T22:09:09Z")
This really needs to not be true as Spotify previously went and now tidal by the looks of it I’ve invested time and money across the app and streaming service Can we have some official response at least to let us know what’s going on please? ---
**Author:** ![853pm](https://community.algoriddim.com/user_avatar/community.algoriddim.com/853pm/32/6390_2.png) [@853pm](https://community.algoriddim.com/u/853pm)\ **Post date:** [October 3, 2023, 12:05am UTC](https://community.algoriddim.com/t/neural-mix-and-tidal-don-t-work-together-anymore/21885/18 "2023-10-03T00:05:06Z")
Not sure, I’m guessing it’s more tied to the region your App Store is tied to than your IP not sure yet ---
**Author:** ![Mister\_Tuur](https://community.algoriddim.com/user_avatar/community.algoriddim.com/mister_tuur/32/70_2.png) [@Mister\_Tuur](https://community.algoriddim.com/u/Mister_Tuur)\ **Post date:** [October 3, 2023, 6:45am UTC](https://community.algoriddim.com/t/neural-mix-and-tidal-don-t-work-together-anymore/21885/19 "2023-10-03T06:45:47Z")
Well, that would be really crap. I’m in Germany, just checked the iPad and Mac (both 4.1.10). For now no probs. ---
**Author:** ![Mister\_Tuur](https://community.algoriddim.com/user_avatar/community.algoriddim.com/mister_tuur/32/70_2.png) [@Mister\_Tuur](https://community.algoriddim.com/u/Mister_Tuur)\ **Post date:** [October 3, 2023, 7:18am UTC](https://community.algoriddim.com/t/neural-mix-and-tidal-don-t-work-together-anymore/21885/20 "2023-10-03T07:18:37Z")
It’s probably the records companies. Well, in that case we need updates to allow VST plugins on separate channels and wait for devs to come up with ‘stand-alone’ solutions like the one I’ve posted last week. > [@FYI: New stem separation plug-in](https://community.algoriddim.com/t/fyi-new-stem-separation-plug-in/21717): > > Just wanted to share this as I haven’t seen it on the usual sites. There’s a free demo version. Sounds more solid than the current DJAY implementation on the few tracks I checked. [Next page](https://community.algoriddim.com/t/neural-mix-and-tidal-don-t-work-together-anymore/21885.md?page=2)