NO ANSWER YET FROM ANY OF THEM AND I STILL HAVE MY PROBLEM WITH MY XDJ RX

I WANT TO KNOW WHEN THE OWNERS GONNA SOLVE MY PROBLEM. I PAID FOR THE SOFTWARE 54 EUROS DJAY PRO 2 I HAVE MY MAC. AND PIONEER XDJ RX THE PROBLEM IS THE SOFTWARE DONT RECOGNIZE THE SOUND CARD. I WROTE LIKE MORE THAN TEN TIMES AND NOBODY ANSWER ME YET W.T.F IS THIS YOU WANNA SELL AND WHEN THE COSTUMER HAVE PROBLEM. NOBODY TAKE CARE OF THEM. CHEK MI EMAIL IN YOU INBOX SOLVE MY PROBLEM OR YOU HAVE TO GIVE ME MY MONEY BACK AND AFTER IM GONNA CONTAC APPLE TO LET THEM KNOW ABOUT IT IF YOU SELL A PRODUCT. AND THE COSTUMER HAVE PROBLEM DONT IGNORE THEM