# REV7 Jogwheel Waveforms missing (macOS) **URL:** \ **Category:** Bug Reports\ **Tags:** macOS\ **Created:** [June 28, 2026, 4:24am UTC](https://community.algoriddim.com/t/rev7-jogwheel-waveforms-missing-macos/42635 "2026-06-28T04:24:27Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![CALI68](https://community.algoriddim.com/letter_avatar_proxy/v4/letter/c/9fc348/32.png) [@CALI68](https://community.algoriddim.com/u/CALI68)\ **Post date:** [June 28, 2026, 4:24am UTC](https://community.algoriddim.com/t/rev7-jogwheel-waveforms-missing-macos/42635/1 "2026-06-28T04:24:27Z")
I am having an issue where DJAY PRO is not loading the wave forms to my Pioneer DDJ-REV 7 platters. Sometimes they come latter sometime not at all. Can anyone help me out on this? Here are the details: - The issue occurs with **both local music files and TIDAL / SPOTIFY streaming** , so it does not appear to be source-specific. - The music never stops or glitches—only the **large moving waveform** disappears. - The **small overview waveform remains visible** , and the track continues playing normally. - This occurs while using a **Pioneer DDJ-REV7** connected to my MacBook Pro. To troubleshoot, I checked Activity Monitor: - Memory Pressure is green. - Swap Used is **0 bytes**. - The Mac has **36 GB of RAM** , so it does not appear to be a memory issue. - I did notice that **WindowServer CPU usage is nearly as high as djay Pro itself** , which made me wonder if this could be related to waveform rendering or graphics acceleration. Could you please let me know: 1. Is this a known issue? 2. Are there any recommended settings or troubleshooting steps? 3. Is there any diagnostic logging I can enable to help identify the cause? This is a critical issue for live performance, so I would greatly appreciate any assistance you can provide. I have a gig tonight! ![😬](https://community-assets.algoriddim.com/original/3X/1/0/109d4a1bd69f4ec5b379d6b8bcd7c9f3572958a7.png) Thank you! ---
**Author:** ![MichaFalki](https://community.algoriddim.com/user_avatar/community.algoriddim.com/michafalki/32/12813_2.png) [@MichaFalki](https://community.algoriddim.com/u/MichaFalki)\ **Post date:** [June 28, 2026, 8:00am UTC](https://community.algoriddim.com/t/rev7-jogwheel-waveforms-missing-macos/42635/2 "2026-06-28T08:00:12Z")
You should make sure to provide your information correctly. Otherwise, it will be difficult to get support. - Device model _(e.g. 2020 iPad Air 4th Gen)_: - Version of operating system _(e.g. macOS 14.4.1)_: - Version of djay _(e.g. 5.1.2)_: - Hardware/controllers used _(e.g. Reloop Mixon 8 Pro)_: - Hardware firmware version _(e.g. 1.0.1)_: - **Please consider sharing a short video or screenshots to help clarify your issue** ---
**Author:** ![Slak\_Jaw](https://community.algoriddim.com/user_avatar/community.algoriddim.com/slak_jaw/32/6517_2.png) [@Slak\_Jaw](https://community.algoriddim.com/u/Slak_Jaw)\ **Post date:** [June 28, 2026, 9:27am UTC](https://community.algoriddim.com/t/rev7-jogwheel-waveforms-missing-macos/42635/4 "2026-06-28T09:27:38Z")
Hi @CALI68, thanks for the description of the issue. As @MichaFalki suggested, please share the complete details for your setup. Device Model (ex. 2020 iPad Air 4th Gen): Version of operating system (ex. iOS 17.3.1): Version of djay (ex. 5.1.3): Hardware/controllers used (ex. Reloop Ready): Hardware Firmware Version: 1. Since this sounds repeatable, can you please capture and share a short video of the issue to help clarify what’s happening? 2. Have you installed the latest REV7 firmware and drivers from the Pioneer website? 3. How exactly are you connecting the REV7 to your device? Any USB Hubs or Adapters? 4. Have you tried a different cable or USB port on your device? ---
**Author:** ![Kevnice](https://community.algoriddim.com/letter_avatar_proxy/v4/letter/k/dc4da7/32.png) [@Kevnice](https://community.algoriddim.com/u/Kevnice)\ **Post date:** [June 28, 2026, 12:03pm UTC](https://community.algoriddim.com/t/rev7-jogwheel-waveforms-missing-macos/42635/5 "2026-06-28T12:03:03Z")
Ensure that you have DDJ- REV7 Utility [DDJ-REV7 Setting Utility for Mac - AlphaTheta Help Center](https://support.alphatheta.com/en-US/articles/4414559313561?product=4416585726873) install and open when running Djay pro. ---
**Author:** ![Slak\_Jaw](https://community.algoriddim.com/user_avatar/community.algoriddim.com/slak_jaw/32/6517_2.png) [@Slak\_Jaw](https://community.algoriddim.com/u/Slak_Jaw)\ **Post date:** [June 28, 2026, 12:21pm UTC](https://community.algoriddim.com/t/rev7-jogwheel-waveforms-missing-macos/42635/6 "2026-06-28T12:21:41Z")
Thanks for sharing @Kevnice ---
**Author:** ![CALI68](https://community.algoriddim.com/letter_avatar_proxy/v4/letter/c/9fc348/32.png) [@CALI68](https://community.algoriddim.com/u/CALI68)\ **Post date:** [June 28, 2026, 2:11pm UTC](https://community.algoriddim.com/t/rev7-jogwheel-waveforms-missing-macos/42635/7 "2026-06-28T14:11:42Z")
I believe this issue began immediately after updating djay Pro through the Automatic Mac App Store yesterday. Prior to the update, I had never experienced this behavior. Since updating, the waveform inside the DDJ-REV7 jog wheel displays often remains blank for approximately 20–30 seconds after loading a track, even though the main waveform on the Mac appears instantly and playback is completely normal. I am running a 2024 MAcbook Pro with the latest OS: Tahoe 26.5.1 The Version of Djay Pro is the latest: 5.6.6 Pioneer DDJ REV 7 with latest software update. ---
**Author:** ![CALI68](https://community.algoriddim.com/letter_avatar_proxy/v4/letter/c/9fc348/32.png) [@CALI68](https://community.algoriddim.com/u/CALI68)\ **Post date:** [June 28, 2026, 2:14pm UTC](https://community.algoriddim.com/t/rev7-jogwheel-waveforms-missing-macos/42635/8 "2026-06-28T14:14:37Z")
Thank you for the response, I have the latest installed…it has been working perfectly up until yesterday. ![image](https://community-assets.algoriddim.com/original/3X/c/b/cb46371e614491c69f313347bae7e7850a4f69a1.jpeg) ---
**Author:** ![CALI68](https://community.algoriddim.com/letter_avatar_proxy/v4/letter/c/9fc348/32.png) [@CALI68](https://community.algoriddim.com/u/CALI68)\ **Post date:** [June 28, 2026, 2:21pm UTC](https://community.algoriddim.com/t/rev7-jogwheel-waveforms-missing-macos/42635/9 "2026-06-28T14:21:49Z")
---
**Author:** ![CALI68](https://community.algoriddim.com/letter_avatar_proxy/v4/letter/c/9fc348/32.png) [@CALI68](https://community.algoriddim.com/u/CALI68)\ **Post date:** [June 28, 2026, 3:33pm UTC](https://community.algoriddim.com/t/rev7-jogwheel-waveforms-missing-macos/42635/10 "2026-06-28T15:33:34Z")
All requested info has been provided. Thank you!! ---
**Author:** ![Slak\_Jaw](https://community.algoriddim.com/user_avatar/community.algoriddim.com/slak_jaw/32/6517_2.png) [@Slak\_Jaw](https://community.algoriddim.com/u/Slak_Jaw)\ **Post date:** [June 29, 2026, 12:51pm UTC](https://community.algoriddim.com/t/rev7-jogwheel-waveforms-missing-macos/42635/12 "2026-06-29T12:51:43Z")
Hi @CALI68, thanks for the additional and videos. Our hardware team is investigating further to confirm if they can reproduce this internally. I’ll report back when I have more news. Also, I confirmed with our support team that you also submitted an official support ticket. To avoid duplication of reporting and questions, I’m going to let the support team take it from here. Thanks! ---
**Author:** ![CALI68](https://community.algoriddim.com/letter_avatar_proxy/v4/letter/c/9fc348/32.png) [@CALI68](https://community.algoriddim.com/u/CALI68)\ **Post date:** [June 29, 2026, 2:27pm UTC](https://community.algoriddim.com/t/rev7-jogwheel-waveforms-missing-macos/42635/14 "2026-06-29T14:27:06Z")
Thanks! ---
**Author:** ![Slak\_Jaw](https://community.algoriddim.com/user_avatar/community.algoriddim.com/slak_jaw/32/6517_2.png) [@Slak\_Jaw](https://community.algoriddim.com/u/Slak_Jaw)\ **Post date:** [June 29, 2026, 2:42pm UTC](https://community.algoriddim.com/t/rev7-jogwheel-waveforms-missing-macos/42635/15 "2026-06-29T14:42:19Z")
You’re welcome @CALI68. Happy to help! ---
**Author:** ![ThunderZzz](https://community.algoriddim.com/user_avatar/community.algoriddim.com/thunderzzz/32/13485_2.png) [@ThunderZzz](https://community.algoriddim.com/u/ThunderZzz)\ **Post date:** [July 7, 2026, 7:07pm UTC](https://community.algoriddim.com/t/rev7-jogwheel-waveforms-missing-macos/42635/17 "2026-07-07T19:07:08Z")
Yes, Same issue with ny DDJ rev7 too even the grid is missing. ---
**Author:** ![CALI68](https://community.algoriddim.com/letter_avatar_proxy/v4/letter/c/9fc348/32.png) [@CALI68](https://community.algoriddim.com/u/CALI68)\ **Post date:** [July 7, 2026, 9:14pm UTC](https://community.algoriddim.com/t/rev7-jogwheel-waveforms-missing-macos/42635/18 "2026-07-07T21:14:17Z")
It’s been over 10 days now and still no resolution yet I have been told the engineers are working on it ---
**Author:** ![Slak\_Jaw](https://community.algoriddim.com/user_avatar/community.algoriddim.com/slak_jaw/32/6517_2.png) [@Slak\_Jaw](https://community.algoriddim.com/u/Slak_Jaw)\ **Post date:** [July 7, 2026, 9:34pm UTC](https://community.algoriddim.com/t/rev7-jogwheel-waveforms-missing-macos/42635/19 "2026-07-07T21:34:46Z")
Hi @ThunderZzz and @CALI68, our engineering team has identified the issue and is working on a fix which should be included in an upcoming update (likely 5.6.8). Thanks! ---
**Author:** ![Slak\_Jaw](https://community.algoriddim.com/user_avatar/community.algoriddim.com/slak_jaw/32/6517_2.png) [@Slak\_Jaw](https://community.algoriddim.com/u/Slak_Jaw)\ **Post date:** [August 5, 2026, 3:39pm UTC](https://community.algoriddim.com/t/rev7-jogwheel-waveforms-missing-macos/42635/20 "2026-08-05T15:39:25Z")
Hi @ThunderZzz and @CALI68 , 5.6.8 was released today and should be available on the various app stores in the next 24hrs or so. ---
**Author:** ![CALI68](https://community.algoriddim.com/letter_avatar_proxy/v4/letter/c/9fc348/32.png) [@CALI68](https://community.algoriddim.com/u/CALI68)\ **Post date:** [August 5, 2026, 3:50pm UTC](https://community.algoriddim.com/t/rev7-jogwheel-waveforms-missing-macos/42635/21 "2026-08-05T15:50:55Z")
Yes! I just downloaded it a little while ago and completely fixed the issue! Fantastic! ---
**Author:** ![Slak\_Jaw](https://community.algoriddim.com/user_avatar/community.algoriddim.com/slak_jaw/32/6517_2.png) [@Slak\_Jaw](https://community.algoriddim.com/u/Slak_Jaw)\ **Post date:** [August 5, 2026, 3:51pm UTC](https://community.algoriddim.com/t/rev7-jogwheel-waveforms-missing-macos/42635/22 "2026-08-05T15:51:28Z")
Excellent! Thanks for the follow up. ---
**Author:** ![ThunderZzz](https://community.algoriddim.com/user_avatar/community.algoriddim.com/thunderzzz/32/13485_2.png) [@ThunderZzz](https://community.algoriddim.com/u/ThunderZzz)\ **Post date:** [August 12, 2026, 4:43am UTC](https://community.algoriddim.com/t/rev7-jogwheel-waveforms-missing-macos/42635/23 "2026-08-12T04:43:46Z")
The waveform on my ddj rev7 works well using the latest version of Djay pro. I greatly appreciate it ---
**Author:** ![CALI68](https://community.algoriddim.com/letter_avatar_proxy/v4/letter/c/9fc348/32.png) [@CALI68](https://community.algoriddim.com/u/CALI68)\ **Post date:** [August 12, 2026, 4:55am UTC](https://community.algoriddim.com/t/rev7-jogwheel-waveforms-missing-macos/42635/24 "2026-08-12T04:55:35Z")
Same here! Fantastic job, guys!! 👏🏼👏🏼👏🏼👏🏼 [Next page](https://community.algoriddim.com/t/rev7-jogwheel-waveforms-missing-macos/42635.md?page=2)