RX3 Screen Issues after Update

Bug Reports
1
  • Device model Macbook Air M3,16gb Ram, 512 gb
  • Version of operating system latest macos
  • Version of djay latest djay update
  • Hardware/controllers used Pioneer Rx3
  • Hardware firmware version latest firmwarr
  • Please consider sharing a short video or screenshots to help clarify your issue

The waveform on the unit doesnt match the one on the laptop (unit was wrong) and sometimes waveforme gone and appear again, no other issue beside that

Video is attached



2

Hi @echa0361, thanks for the videos. Please share the actual version numbers for your macOS, djay and RX3 firmware. Thanks!

4

Hello! It’s been a week since my last reply. I’m going to consider this topic completed for now so I can focus on others. However, please feel free to respond and we can definitely revisit this. Thanks!

7

i am so sorry, i was on vacation with the family and did not go online, last saturday im playing at the venue with the rx3 again

rx3 firmware 1.19
macos tahoe 26.5.2
djay 5.6.7

and yes the issue is still there

8

Hi @echa0361, thanks for the follow up and additional information. Engineering has identified the issue and is working on a fix which should be included in an upcoming update (likely 5.6.8). Thanks!

1 Like
9

thank you, appreciate it

10

You’re welcome

11

Do we have an indication on when 5.6.8 is coming. I have this same issue

12

Hi @Cadell, welcome to the Community! We don’t have a release date for 5.6.8 yet.

13

NOTE: Please use the search function above before posting to avoid creating duplicate topics.

  • Device model Macbook Air M4
  • Version of operating system macOS Seqouia 15.6
  • Version of djay 5.6.7
  • Hardware/controllers used XDJ RX3
  • Hardware firmware version 1.19
  • Please consider sharing a short video or screenshots to help clarify your issue

A) SUMMARY OF ISSUE:

  • Waveforms on the RX3 not available or flashing. Jog Wheel screens not working. All other knobs on the RX3 working

B) DETAILED STEPS TO REPRODUCE:

  1. Load and play track

C) EXPECTED RESULTS:

Waveform, Jog Wheel screens availble

D) ACTUAL RESULTS:

14

Hi @turbopussy, please use search before creating new topics. I have merged your new topic with this existing one. Our engineering team is working on a fix which should be included in the 5.6.8 djay update. Thanks!

15

Ok sorry. But I thought it was a new issue. Didn’t imagine that you leave your users with such a major bug for such a popular controller… Any update when this will be fixed?

16

If they are working on a fix, are they leaving users with the bug? or working on fixing it?

17

Problem is there since a couple of weeks and fix is not available nor a date when it comes. This is just my personal understanding

18

Fixes require changes to underlying code, that then needs to be tested and retested until it’s able to be signed off as working fully with no issues, and no knock on impacts to other devices etc.

This takes longer than a couple of weeks, and rightly so.

19

Well, it’s a bug that makes the whole software unusable for this specific controller and not a new feature.

20

The same process applies, any changes made need to be tested. In fact id say bugs are far more important when it comes to testing as the original issue slipped through the net, so it needs to be 100% right before being corrected.

This is all pretty standard issue software release cycle behaviour, not just in DJ software world.

21

Hi again @turbopussy, as stated above, we do not have a release date for 5.6.8. When it’s ready for public release, I will let everyone know here. Thanks!

1 Like
22

Hello @echa0361 @turbopussy @Cadell , 5.6.8 was released today and should be available on the various app stores in the next 24hrs or so.

23

Great news! Thanks a lot!!