Support Response Times

Sorry to be impatient but I have emailed support twice but I am yet to get a response. Can I expect to get a reply any time soon?


Post your question here.

A 2 second search gave me this result…

Please open the Settings app on your iPad/iPhone and select General -> Accessibility, and make sure Mono Audio is disabled (OFF position).

In djay, please tap the gear icon, go to Advanced and enable “Show Cue/Mix Slider”. Then, under the Split Output switch, make sure that the cue/mix slider is all the way to the left.

Also, please make sure that the outputs are plugged to the correct connections on the DJ Cable.

Can you please name the different iPad models you have?

I have done 9 posts below.

A 2 second search gave me the same result but as I say it works on one iPad and not another even though everything appears to be the same. Thanks for your response though.