# TIDAL not allowing sign in (macOS 10.15) **URL:** \ **Category:** Bug Reports\ **Tags:** macOS\ **Created:** [October 20, 2026, 8:38pm UTC](https://community.algoriddim.com/t/tidal-not-allowing-sign-in-macos-10-15/43571 "2026-10-20T20:38:57Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Delmenice](https://community.algoriddim.com/letter_avatar_proxy/v4/letter/d/58f4c7/32.png) [@Delmenice](https://community.algoriddim.com/u/Delmenice)\ **Post date:** [October 20, 2026, 8:38pm UTC](https://community.algoriddim.com/t/tidal-not-allowing-sign-in-macos-10-15/43571/1 "2026-10-20T20:38:57Z")
**NOTE: Please use the search function above before posting to avoid creating duplicate topics.** - MacBook Pro mid 2012 16 running os10.15.7 - Version of djay _(latest 5.6)_: - Hardware/controllers used _not a hardware issue_ - Hardware firmware version _N/A_: - **Please consider sharing a short video or screenshots to help clarify your issue** A) SUMMARY OF ISSUE: - Djay not allowing sign in to tidal B) DETAILED STEPS TO REPRODUCE: 1. Tried signing in multiple times C) EXPECTED RESULTS: - Sign into tidal to use my library D) ACTUAL RESULTS: - When trying to sign in tidal continue is grayed out ---
**Author:** ![Delmenice](https://community.algoriddim.com/letter_avatar_proxy/v4/letter/d/58f4c7/32.png) [@Delmenice](https://community.algoriddim.com/u/Delmenice)\ **Post date:** [October 20, 2026, 9:29pm UTC](https://community.algoriddim.com/t/tidal-not-allowing-sign-in-macos-10-15/43571/3 "2026-10-20T21:29:03Z")
Steps tried to fix issue apologies for the length of this in advance - Open djay Pro. - Go to Settings → Library. - Log out of TIDAL if you’re already connected. - Completely close djay Pro. - Restart your device. - Reopen djay Pro and try connecting TIDAL again. This didn’t work as I wasn’t signed into tidal already Not using any vpn, ad blockers, I’ve cleared browser cookies and tried again this didn’t work Prevented cross site tracking in safari…. This didn’t work tried managing website data in safari… This didn’t work Tried uninstalling and reinstalling… didn’t work Updated to latest version…. Didn’t work Tried Library/Caches/ for anything algoriddim and djay and deleted them … didn’t work Spotify and Apple Music work Created a test account on my mate and tried login with that just incase it was my account. ---
**Author:** ![Delmenice](https://community.algoriddim.com/letter_avatar_proxy/v4/letter/d/58f4c7/32.png) [@Delmenice](https://community.algoriddim.com/u/Delmenice)\ **Post date:** [October 20, 2026, 9:47pm UTC](https://community.algoriddim.com/t/tidal-not-allowing-sign-in-macos-10-15/43571/4 "2026-10-20T21:47:07Z")
Also another user on Reddit reporting this ---
**Author:** ![Slak\_Jaw](https://community.algoriddim.com/user_avatar/community.algoriddim.com/slak_jaw/32/6517_2.png) [@Slak\_Jaw](https://community.algoriddim.com/u/Slak_Jaw)\ **Post date:** [October 20, 2026, 10:12pm UTC](https://community.algoriddim.com/t/tidal-not-allowing-sign-in-macos-10-15/43571/5 "2026-10-20T22:12:06Z")
Hi @Delmenice, sorry to hear you’re experiencing this issue. Thanks for listing everything you’ve already tried. That helps a lot. Your second TIDAL account fails the same way, and Spotify and Apple Music connect fine. That points away from your account and your djay install, and toward the TIDAL sign-in page itself not loading properly on macOS 10.15. Can you try one quick test on that same MacBook? Open Safari, go to [tidal.com](http://tidal.com) and log in there. Does the Continue button stay greyed out in Safari as well? Please also reply with: - The exact djay version number (the current Mac release is 5.6.10) - A screenshot of the TIDAL login window with the greyed-out button - Confirm that you have an active TIDAL subscription with the **DJ Extension (aka Tidal DJ)** - [https://tidal.com/djs](https://tidal.com/djs) - [https://tidal.com/pricing](https://tidal.com/pricing) In the meantime, your PRO subscription also works in djay on iPhone or iPad. If you have one, you can sign in to TIDAL there and keep mixing while we work this out. I hope that helps! ---
**Author:** ![Delmenice](https://community.algoriddim.com/letter_avatar_proxy/v4/letter/d/58f4c7/32.png) [@Delmenice](https://community.algoriddim.com/u/Delmenice)\ **Post date:** [October 20, 2026, 10:28pm UTC](https://community.algoriddim.com/t/tidal-not-allowing-sign-in-macos-10-15/43571/7 "2026-10-20T22:28:03Z")
**Hi,** @Slak_Jaw Current version 5.6.10 updated today Active dj subscription in tidal Can login from phone etc Can also login on tidal website etc ![IMG_5992](https://community-assets.algoriddim.com/original/3X/7/8/78c9c972a22d359215a090a3f46552c06b3b66a7.jpeg) Apple and google options also greyed out and have the circle with line through it Hope this helps anything else you need just ask ---
**Author:** ![Slak\_Jaw](https://community.algoriddim.com/user_avatar/community.algoriddim.com/slak_jaw/32/6517_2.png) [@Slak\_Jaw](https://community.algoriddim.com/u/Slak_Jaw)\ **Post date:** [October 20, 2026, 10:30pm UTC](https://community.algoriddim.com/t/tidal-not-allowing-sign-in-macos-10-15/43571/8 "2026-10-20T22:30:05Z")
Thanks for the additional info @Delmenice. Please close djay, then try changing your **default browser** to Chrome or Firefox, then reboot your Mac and try the login process again. ---
**Author:** ![Delmenice](https://community.algoriddim.com/letter_avatar_proxy/v4/letter/d/58f4c7/32.png) [@Delmenice](https://community.algoriddim.com/u/Delmenice)\ **Post date:** [October 20, 2026, 10:42pm UTC](https://community.algoriddim.com/t/tidal-not-allowing-sign-in-macos-10-15/43571/9 "2026-10-20T22:42:04Z")
@Slak_Jaw sadly no change while trying both browsers both being the most upto date versions also for my OS ---
**Author:** ![Slak\_Jaw](https://community.algoriddim.com/user_avatar/community.algoriddim.com/slak_jaw/32/6517_2.png) [@Slak\_Jaw](https://community.algoriddim.com/u/Slak_Jaw)\ **Post date:** [October 20, 2026, 10:49pm UTC](https://community.algoriddim.com/t/tidal-not-allowing-sign-in-macos-10-15/43571/10 "2026-10-20T22:49:07Z")
Hmmm… okay. Sorry that didn’t work. I can’t think of anything else to suggest that you haven’t already tried. I’ll have to pass this onto our engineering team to see if they can reproduce it internally and offer any suggestions. I’ll report back when I have news. Thanks! ---
**Author:** ![Delmenice](https://community.algoriddim.com/letter_avatar_proxy/v4/letter/d/58f4c7/32.png) [@Delmenice](https://community.algoriddim.com/u/Delmenice)\ **Post date:** [October 20, 2026, 10:54pm UTC](https://community.algoriddim.com/t/tidal-not-allowing-sign-in-macos-10-15/43571/11 "2026-10-20T22:54:28Z")
@Slak_Jaw thank you for your assistance so far it bizarre as it worked fine Friday 16th and then Saturday 17th nothing i look forward to hearing any further updates ---
**Author:** ![Slak\_Jaw](https://community.algoriddim.com/user_avatar/community.algoriddim.com/slak_jaw/32/6517_2.png) [@Slak\_Jaw](https://community.algoriddim.com/u/Slak_Jaw)\ **Post date:** [October 20, 2026, 11:02pm UTC](https://community.algoriddim.com/t/tidal-not-allowing-sign-in-macos-10-15/43571/12 "2026-10-20T23:02:48Z")
You’re welcome @Delmenice ---
**Author:** ![dancewithml](https://community.algoriddim.com/letter_avatar_proxy/v4/letter/d/65b543/32.png) [@dancewithml](https://community.algoriddim.com/u/dancewithml)\ **Post date:** [October 21, 2026, 10:29pm UTC](https://community.algoriddim.com/t/tidal-not-allowing-sign-in-macos-10-15/43571/13 "2026-10-21T22:29:43Z")
Same problem for me. Been happening for a few days. I can log into Tidal on my phone and my same laptop. The only place it doesn’t work is Djay. I can log into spotify but Tidal doesn’t work. I also logged into Djay Pro on my Android phone, it shows my Tidal library and loads songs. ---
**Author:** ![Slak\_Jaw](https://community.algoriddim.com/user_avatar/community.algoriddim.com/slak_jaw/32/6517_2.png) [@Slak\_Jaw](https://community.algoriddim.com/u/Slak_Jaw)\ **Post date:** [October 21, 2026, 10:31pm UTC](https://community.algoriddim.com/t/tidal-not-allowing-sign-in-macos-10-15/43571/14 "2026-10-21T22:31:15Z")
Hi @dancewithml, welcome to the Community! Sorry to hear you’re experiencing this issue. What version number of macOS and djay are you running? ---
**Author:** ![dancewithml](https://community.algoriddim.com/letter_avatar_proxy/v4/letter/d/65b543/32.png) [@dancewithml](https://community.algoriddim.com/u/dancewithml)\ **Post date:** [October 23, 2026, 3:06am UTC](https://community.algoriddim.com/t/tidal-not-allowing-sign-in-macos-10-15/43571/15 "2026-10-23T03:06:26Z")
10.15.08 ---
**Author:** ![Slak\_Jaw](https://community.algoriddim.com/user_avatar/community.algoriddim.com/slak_jaw/32/6517_2.png) [@Slak\_Jaw](https://community.algoriddim.com/u/Slak_Jaw)\ **Post date:** [October 23, 2026, 3:13am UTC](https://community.algoriddim.com/t/tidal-not-allowing-sign-in-macos-10-15/43571/16 "2026-10-23T03:13:02Z")
Thanks @dancewithml ---
**Author:** ![dancewithml](https://community.algoriddim.com/letter_avatar_proxy/v4/letter/d/65b543/32.png) [@dancewithml](https://community.algoriddim.com/u/dancewithml)\ **Post date:** [October 26, 2026, 3:16pm UTC](https://community.algoriddim.com/t/tidal-not-allowing-sign-in-macos-10-15/43571/18 "2026-10-26T15:16:44Z")
It’s been a week and the problems are getting worse. Im up to 5 events that I haven’t been able to fully use the software I’m paying for. Any chance this will get fixed? ---
**Author:** ![Slak\_Jaw](https://community.algoriddim.com/user_avatar/community.algoriddim.com/slak_jaw/32/6517_2.png) [@Slak\_Jaw](https://community.algoriddim.com/u/Slak_Jaw)\ **Post date:** [October 26, 2026, 3:26pm UTC](https://community.algoriddim.com/t/tidal-not-allowing-sign-in-macos-10-15/43571/19 "2026-10-26T15:26:09Z")
Hi @dancewithml, our team is aware of this and they’re in contact with TIDAL. I’ll share more news when I have it. ---
**Author:** ![Delmenice](https://community.algoriddim.com/letter_avatar_proxy/v4/letter/d/58f4c7/32.png) [@Delmenice](https://community.algoriddim.com/u/Delmenice)\ **Post date:** [October 26, 2026, 4:03pm UTC](https://community.algoriddim.com/t/tidal-not-allowing-sign-in-macos-10-15/43571/20 "2026-10-26T16:03:14Z")
@dancewithml in the interim transfer your playlists to Apple Music had no issues with that myself playing and streaming etc my only gripe is the match feature with Apple Music is throwing up some really bad matches lol Was playing UK garage the other night and it was throwing up savage garden…. Very much not uk garage 😂 ---
**Author:** ![Slak\_Jaw](https://community.algoriddim.com/user_avatar/community.algoriddim.com/slak_jaw/32/6517_2.png) [@Slak\_Jaw](https://community.algoriddim.com/u/Slak_Jaw)\ **Post date:** [October 26, 2026, 4:08pm UTC](https://community.algoriddim.com/t/tidal-not-allowing-sign-in-macos-10-15/43571/21 "2026-10-26T16:08:35Z")
Thanks for sharing @Delmenice ---
**Author:** ![dancewithml](https://community.algoriddim.com/letter_avatar_proxy/v4/letter/d/65b543/32.png) [@dancewithml](https://community.algoriddim.com/u/dancewithml)\ **Post date:** [October 31, 2026, 5:05pm UTC](https://community.algoriddim.com/t/tidal-not-allowing-sign-in-macos-10-15/43571/22 "2026-10-31T17:05:57Z")
It’s been 3 weeks. Any hope that this will get resolved or should we just get used to not using Tidal? ---
**Author:** ![Delmenice](https://community.algoriddim.com/letter_avatar_proxy/v4/letter/d/58f4c7/32.png) [@Delmenice](https://community.algoriddim.com/u/Delmenice)\ **Post date:** [October 31, 2026, 5:25pm UTC](https://community.algoriddim.com/t/tidal-not-allowing-sign-in-macos-10-15/43571/23 "2026-10-31T17:25:01Z")
@dancewithml there is a work around however I’m waiting to see if there’s fix first before implementing it. [Next page](https://community.algoriddim.com/t/tidal-not-allowing-sign-in-macos-10-15/43571.md?page=2)