# Unable to cancel DJay Pro 7 day free trial - Windows

**URL:** <https://community.algoriddim.com/t/unable-to-cancel-djay-pro-7-day-free-trial-windows/32974>\
**Category:** Questions\
**Tags:** Windows\
**Created:** [January 6, 2025, 4:52pm UTC](https://community.algoriddim.com/t/unable-to-cancel-djay-pro-7-day-free-trial-windows/32974 "2025-01-06T16:52:46Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![Timothy\_Briere](https://community.algoriddim.com/user_avatar/community.algoriddim.com/timothy_briere/32/12714_2.png) [@Timothy\_Briere](https://community.algoriddim.com/u/Timothy_Briere)\
**Post date:** [January 6, 2025, 4:52pm UTC](https://community.algoriddim.com/t/unable-to-cancel-djay-pro-7-day-free-trial-windows/32974/1 "2025-01-06T16:52:47Z")

</div>

Hello-

I tried the 7 day free trial version of DJay Pro late last month. On the 6th day it appeared that I was charged for 1 new full month of the software through Microsoft. When I tried cancelling the trial inside the DJay app it said this would need to be processed through the Microsoft subscriptions page. However, I did not see any subscription listed under Microsoft apps. Please refund the amount and cancel the current subscription. It would fall under my [tbriere@me.com](mailto:tbriere@me.com) account.

Also, I don’t see any info provided on your site to contact somebody via phone??

-Tim

---

<div class="post-metadata">

**Author:** ![Slak\_Jaw](https://community.algoriddim.com/user_avatar/community.algoriddim.com/slak_jaw/32/6517_2.png) [@Slak\_Jaw](https://community.algoriddim.com/u/Slak_Jaw)\
**Post date:** [January 6, 2025, 5:41pm UTC](https://community.algoriddim.com/t/unable-to-cancel-djay-pro-7-day-free-trial-windows/32974/4 "2025-01-06T17:41:31Z")

</div>

Hi @Timothy_Briere, unfortunately, we cannot process refunds on our end. All refunds need to be processed via Microsoft Support. This is the same for Apple users. I hope that helps!

---

<div class="post-metadata">

**Author:** ![Leon](https://community.algoriddim.com/user_avatar/community.algoriddim.com/leon/32/7553_2.png) [@Leon](https://community.algoriddim.com/u/Leon)\
**Post date:** [April 21, 2025, 10:35am UTC](https://community.algoriddim.com/t/unable-to-cancel-djay-pro-7-day-free-trial-windows/32974/6 "2025-04-21T10:35:28Z")

</div>

1. Go to Microsoft Store.
2. Click on profile picture and select “manage account and devices”
3. Go to subscriptions and CANCEL!