Not finding select songs: osstatus error 2003334207

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  • Updated 1 week ago
Macbook Air Catalina #= 10.15.4
iTunes #= 1.0.4.104
DJay pro #= 2.1.4
Library is hosted on a Samsung T5 SSD, unlocked then loaded in iTunes

I'm having significant issues with songs loading. I go to load the song and get an osstatus error 2003334207. What's super weird is that I can flip back over to iTunes and play the song (it'll successfully load and begin playing). Then when I switch back to DJay Pro and try to load the song, it works! 

There doesn't seem to be any discernible pattern to which songs load and which ones don't, although I've noticed that songs that are in playlists seem to be more likely to fail to load. 

Anyone else having similar issues? We use this for a large multi-op and I can't afford to keep my team guessing with their libraries. 
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Broc Barton

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Posted 2 weeks ago

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Photo of Lukas E

Lukas E, Official Rep

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Hi Broc, Thank you for getting in touch. We are sorry to hear about the issue you are facing. Did you move your iTunes Library in the past? Could you record an exemplary video of the failed loading and also show that tracks are back loading after you played them in iTunes? That would help us a lot in order to find the cause of the problem. You can use www.wetransfer.com and attach the download link to a mail to support@algoriddim.com. Please also add the link to this thread to the mail. Thank you in advance.