5.1.7 no artwork showing on songs from iTunes store

Bug Reports
1

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  • Device model (e.g. 2020 iPad Air 4th Gen): MACBOOK PRO 2.3 ghz, 16g ram,
  • Version of operating system (e.g. macOS 14.4.1): 14.3.1 sonoma
  • Version of djay (e.g. 5.1.2): 5.1.7
  • Hardware/controllers used (e.g. Reloop Mixon 8 Pro): ddj 400

**Summary of the issue:**any song bought from itunes store from the last 2 years artwork not showing. Songs bought around 2 years before artwork is showing

*is there a way to rescan that might help show artwork again?

4

Hi @Donn,

Sorry to see you’ve been experiencing this album artwork issue.

We’ve gone ahead and passed this issue along to our engineering team for further review.

As soon as we have an answer we will update this thread. Thanks!

6

Hi @Donn,

Thanks for sharing those files. We did receive them and have passed them along to our engineering team for further review.

As we gather more info from our engineering team we will be sure to update this thread.

Have a nice day!

9

Hi @Donn,

Thanks for your patience.

Our engineering team let us know that they are actively investigating this bug.

Once we receive an update, we will make sure to update this thread.

Thanks for your patience!

10

Hi NathanielAlgo,
I’ve updated to 5.2.3 and still not showing artwork or metadata for songs bought on itunes (m4a), both in DJay’s Finder and also in DJays Library after importing.

Is this a know issue or is it on my end only?

The weird thing is I recently bought a few songs from itunes and it actually showed the artwork and metadata. (maybe a coincidence) Maybe one of the updates around 5.1 did something to the older m4a files and blocked the metadata? Also notice djay put the track number in front of the songs.

Also every time you try to tag any of the songs bought from itunes , it has an error message(screenshot).

Thanks.

error message when tagging m4a

songs bought from itunes store (m4a) not showing artwork or metadata in Djays Finder
songs bought from itunes store (m4a) not showing artwork or metadata in Djays Finder1456×927 129 KB

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UPDATE: I have an older version of DJay pro 5.1.3 on a macbook pro 13in M1 8 gb ram Sonoma 14.4.1 and all of the songs I bought in the itunes store shows artwork but the same files on my other macbook pro running sonoma14.3.1 with djay 5.2.9* Still Not showing artwork for the same songs.

I’ve sent in songs for testing is there any update on this issue? Do you need more songs to test i can send to developers? Missing artwork started around 5.1.4 and since then never showed. i’m crrently on 5.2.9 and still no artwork.

Strangely songs i recently bought from the itunes store does show artwork in 5.2.9 so i guess maybe one of the earlier updates did something to some of the ituens songs i bought prior to 5.1.3 ?

I have hundreds of songs bought from itunes store that are not showing artwork after 5.1.4

I ran a test and deleted a song that’s not showing artwork from my main music folder that djay references and then put it back and reimported into djay hoping djay would maybe reanalyze and the artwork might show up again but didn’t work.

Is there other ways to rescan a song or when you delete a song does djay still keep that particular song info in it’s data base?

It’s crazy earlier versions of djay (5.1.3) shows artwork of songs i bought from itunes store but later version of djay don’t show artwork for the same song.

13

Hi @Donn,

Just wanted to share an update that our engineering team believes they have pinpointed the issue and a fix should be coming soon.

Please stay tuned to this thread for more information.

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Thanks NathanielAlgo !