5.3.3 on macOS Catalina closes immediately

Questions
1

Habia restaurado mi computador y Instale la version mas reciente de Djay pro 5.3.3 pero al abrirla inmediatamente se cierra.

este es el detalle del problema que me arrojaa.

Process: djay Pro [1344]
Path: /Applications/djay Pro.app/Contents/MacOS/djay Pro
Identifier: com.algoriddim.djay-iphone-free
Version: 5.3.3 (63112)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: djay Pro [1344]
User ID: 501

Date/Time: 2025-07-23 09:31:14.177 -0500
OS Version: Mac OS X 10.15.7 (19H2026)
Report Version: 12
Anonymous UUID: D9B49FEE-551D-3A3E-EF78-C88C02B3FE56

Time Awake Since Boot: 1700 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x000000010be76f60
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Bus error: 10
Termination Reason: Namespace SIGNAL, Code 0xa
Terminating Process: exc handler [1344]

I had restored my computer and installed the latest version of Djay Pro 5.3.3, but when I opened it, it immediately closed.

This is the problem I was experiencing.

Process: djay Pro [1344]
Path: /Applications/djay Pro.app/Contents/MacOS/djay Pro
Identifier: com.algoriddim.djay-iphone-free
Version: 5.3.3 (63112)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: djay Pro [1344]
User ID: 501

Date/Time: 2025-07-23 09:31:14.177 -0500
OS Version: Mac OS X 10.15.7 (19H2026)
Report Version: 12
Anonymous UUID: D9B49FEE-551D-3A3E-EF78-C88C02B3FE56

Time Awake Since Boot: 1700 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x000000010be76f60
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Bus error: 10
Termination Reason: Namespace SIGNAL, Code 0xa
Terminating Process: exc handler [1344]

2

Hi @Augusto, welcome to the Community! Sorry to hear you’re experiencing this issue. To help us troubleshoot this crash, please submit an Official Support Ticket using the procedure below so the engineering team can review your crash reports in more detail.

  1. Open the djay Pro app on your Mac.
  2. In the top left corner of your screen, click on the portion of the menu bar that says “djay Pro”.
  3. In the drop-down menu, click on the button that says “Provide djay Pro Feedback”.
  4. Fill out the submission form that will pop up in your default browser and title your email "ATTN: MARIE – “The Title of your Community Topic” in the provided subject line.

As I won’t have access to your crash report, I’ll consider this community topic solved for now and let the official support team take over from here. However, feel free to share any other details about your crash here that you think will be helpful in diagnosing the issue. Thanks!