Audio dropout when scrolling/searching through library

[Beepboop00]

Hi: as the title states: I’ve been having an issue that goes back to djay pro 2. When i scroll/search through my library: the audio goes from normal volume to drastically dropped (almost as if someone suddenly grabbed the playing fader and lowered it). I have a controller: ddj sz2 that i use with djay and i don’t have any other gear that’s compatible so i cannot really test it further.

Edit: i am on mac os 10.14/15 (monterey) and the djay pro version is 4.0.3

[Mister_Tuur]

What Mac are you on?

If you’re using an external monitor you could try to lower the resolution (long shot). Also, all other apps are killed?

[Beepboop00]

Hi: im on a 2015 mbp 15’ no external monitor

Edit: i should mention that im running two external hds

[Emily]

Hi @Beepboop00,

Thanks for reaching out about this audio bug with djay. As you said this has been happening since djay Pro 2, could you please tell me if you’ve already filed a previous bug report with us, either via email or here on the Forum?

If you haven’t done so already, it would be helpful to get a video of the problem when it’s occurring to give our team a better idea of exactly what’s happening here. If possible, could you please share a video here:

Dropbox - Submit files

Thanks in advance!