Audio Error code access is denied (-2147024891)

Questions
1

I get a djay pro audio error access is denied (-2147024891) when using a usb speaker as and output. Is this not an available option?

2

Hi @DJJC, when creating new topics, please do not forget to answer the questions in our template with specific details about your setup not just “iPad” or “Latest Version”. This helps all of our community moderators to provide the most effective support to users with the utmost efficiency. Thanks!

Device Model (ex. 2020 iPad Air 4th Gen):
Version of operating system (ex. iOS 17.3.1):
Version of djay (ex. 5.1.3):
Hardware/controllers used (ex. Reloop Ready):
Hardware Firmware Version:

4

Thanks!!

PC tower
Windows 11 Home - Version 24H2
OS Build 26100.2894
Intel(R) Core™ i9-9820X CPU @ 3.30GHz 3.30 GHz
Installed RAM 32.0 GB (31.7 GB usable)
Rev 1 (but not using it, only wanting the music to stream to my Windows Realtek usb speakers.)
Djay version 5.211033.0

When the controller is plugged in to the PC, I get this error however, when the controller is not plugged in, i do not and the audio works through the speakers. I think i should be able to use any audio device whether or not the controller is plugged in?

5

Thanks for the additional details @DJJC.

  1. What is the source of the music you are using (local music stored on your internal drive, local music on an external drive, SoundCloud, Beatport, Tidal, etc.)?
  2. If local music, what file forma(s)?
  3. Can you please share a screenshot of the error message? Thanks!
6

Yes, thank you!

Error audio djay
Error audio djay2205×732 63.8 KB

cant put any music in, the error comes up upon boot up. However, the files are located in local as well as Icloud. I also have apple itunes as well as apple music.

also there is a error message about latency on these, not sure if that is applicable.

With Rev
With Rev1143×1941 91.8 KB

With USB
With USB3024×2094 274 KB

7

Thanks @DJJC, please check if there is an updated Windows Audio Driver for your Realtek USB speakers on their website.

8

It is actually Microsoft USB audio and the drivers are up to date. Thanks!

9

Ok thanks for confirming @DJJC. I can’t think of anything else to suggest at the moment. Please submit an official support request via the djay app under Settings>Contact Support. Thanks!