Automix with Tidal stops after 10-15 minutes

Bug Reports
26

No, thank you !

Reset phone for this !

I whait to see if staff can fix this bug…

27

Restart, not reset @DJDANY

29

Hi again @DJDANY, we have not been able to reproduce this issue as you have described, so this does not appear to be a bug within djay. I’ve personally been running Automix on my Android device for over 2 hours now with no playback issues. Most likely this is an issue with your internet connection, Tidal account, your specific setup or an improper installation of djay. I recommend you try the following in order and report back if your issue persists.

  1. Log out of Tidal from within djay then close the djay app.
  2. Log out of any Tidal browsers or stand alone Tidal apps then also close these apps.
  3. Perform a Hard Restart of your Android device ( How to Hard Restart an Android Phone - iFixit Repair Guide )
  4. After restarting, disable your VPN if you are using one.
  5. Perform an internet speed test and share a screenshot here of the results (https://www.speedtest.net/).
  6. Disable automatic screen lock on your Android device ( Set screen lock on an Android device - Android Help ).
  7. Launch djay, and log into your Tidal account only within the djay app.
  8. Start Automix and select a playlist that contains at least 40 songs.
  9. If you continue to experience issues after following all of these steps, I recommend that you uninstall djay from your device, reboot the device, then download and install the latest version of djay from the official Google Play store and test again.

I hope that helps!

1 Like
30

Ok

I will tried…

1 Like
31

Also try to disable any power saving mode for each individual app DJ Pro & Tidal.

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1 Like
32

Good idea @SamJam. Thanks for sharing.

33

After log out tidal and uninstall/reinstal i not have this bug, I’ll come back if I encounter this problem again, thanks.

34

Excellent! Thanks for the update. Glad to hear that worked for you.

36

The error occurred, something is wrong, I don’t know what else to do, that’s it, if it’s not resolved when the subscription expires, I won’t renew it, thank you

37

Sorry to hear you’re still experiencing this issue. Can you please confirm these points from earlier? Since we are unable to reproduce this issue on our end, it’s most likely an internet issue and not a bug with djay.

38

Speed it is ok, 980 mbps down,it is wi-fi

If i disable phone security is weak.

39

Hi @DJDANY, unfortunately, I can’t think of anything else to suggest to you except to try with a different streaming service. Can you please run some Automix tests using the included free djay Music streaming source? It would be good to determine if the issue is isolated to the Tidal source or not. Thanks!

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1 Like
40

I’ve now tried a total reset and will reinstall the application, I’ll come back if the error still appears, greetings from Romania!

I haven’t tried djay music yet, can I import playlists from tidal, youtube, spotify?

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1 Like
41

Okay, sounds good @DJDANY

1 Like
42

I haven’t had the error again, I hope everything is ok!

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2 Likes
43

Great! That’s good to hear. Thanks for the follow up @DJDANY

1 Like
44

I’m thinking of ending my Tidal subscription, the error appeared again!

45

I use Beatsource. You could give that a go.

2 Likes
46

Ok, thanks :folded_hands:

47

Just out of curiosity, what platform will you change to? You can get other services on a short free trial to see what suits you best.