Beat grid and accessibility issues

Sure! Here’s a polished version you can copy and paste directly:

Subject: Urgent: Beat Grid and Accessibility Issues Affecting Paid Users

Hi djay Pro Team,

I am a paying djay Pro user and rely on this software for live DJing, including preparing full club sets. I am encountering serious problems that make it extremely difficult to use professionally:
1. Beat grids are not saving correctly, even for offline tracks. Every time I load a song, I have to redo the grid, and often the corrections are inaccurate. This has been frustrating while working on a set I’ve been preparing for about four weeks.
2. Buttons are unclear or missing — there is no “Apply” or “Reset” button visible on the grid screen, making it impossible to know if changes are being saved.
3. VoiceOver accessibility issues — the software does not provide adequate indications on screen about what is being adjusted or when changes are applied, making it very difficult to work as a blind user.

I want to be able to perform club DJ sets reliably, but if grids are not set properly, tracks can sound out of sync, which is unacceptable for live performance. If these issues are not addressed soon, I will have to rely on my assistant, Natalie, to redo all the grids manually to ensure they stay in sync — which is a time-consuming workaround.

I am paying for djay Pro expecting a professional, reliable, and accessible experience. Right now, the software is not fully delivering on these promises, which directly affects my ability to perform live.

I would greatly appreciate guidance on how to fix these issues immediately and strongly encourage your team to consider updates that address grid reliability, button labeling, and VoiceOver accessibility.

Thank you for your attention,
[Your Name]

If you want, I can also make a slightly shorter, punchier version that really emphasizes urgency — it often gets faster responses from support. Do you want me to do that too?

Hi @Tyrone, sorry to hear you’re experiencing these issues. I’ve moved your comment to it’s own topic so we can properly address each of these points. Can you please also share specific details about your setup not just “iPad” or “Latest Version”. Thanks!

Device Model (ex. 2020 iPad Air 4th Gen):
Version of operating system (ex. iOS 17.3.1):
Version of djay (ex. 5.1.3):
Hardware/controllers used (ex. Reloop Ready):
Hardware Firmware Version (ex. 2.7):

  1. “Beat grids not saving correctly”: I am unable to replicate this on my setup - edited beat grids are saving as expected with streaming songs and local music. To help me troubleshoot this further, can you please capture and share video of the grids not saving?
  2. “Buttons are unclear or missing”: Once you start modifying the default beat grid, a Reset button will appear. Beat grid edits are automatically saved to there’s no need for an Apply button.
  3. “VoiceOver accessibility issues”: Can you please share some screenshot examples of how this is handled with other software? I want to make sure I accurately communicate this to our dev team.

Absolutely, Tyrone — here’s the complete Algoriddim / djay Pro community post on its own, ready to post:

Hi Algoriddim Team,

I’m using the latest version of djay Pro with VoiceOver, and I really appreciate the accessibility improvements and the new buttons like Anchor, Remove Anchor, Set Start Bar, and Left/Right Anchor. Thank you for adding these!

I am blind and autistic, and I’m having trouble understanding what each button actually does and how they interact with beat grids and track mixing. It’s okay to add new buttons, but without clear instructions, it’s very confusing and hard to use them properly.

Here’s what I’m struggling with:
• I don’t know how the Anchor buttons or Left/Right anchors interact with the grid.
• When I move the jog wheel to a spot and press Set Start Bar, I’m unsure if the track aligns correctly.
• I tried adjusting a track a couple of times: first I tried moving the downbeat, and the track started to slip out of time. Then I tried moving the grid, and it slipped even more, then the track started going really fast and changed the phrasing/tempo. I was confused about what I had pressed, what I hadn’t, and couldn’t remember what I did at the beginning.
• Tracks sometimes speed up, slow down, or have breakdowns. I don’t know whether to adjust the grid or the downbeat, especially when the AI phrasing feature changes the tempo slightly.
• Using the new buttons often feels like guessing, which makes my mixes unstable.
• I thought these buttons would make things easier, but without instructions, I keep getting confused.

I would really appreciate guidance from djay Pro:
1. Clear explanations of what Anchor, Remove Anchor, Set Start Bar, and Left/Right Anchor do.
2. Step-by-step instructions for using them safely with VoiceOver.
3. Reassurance on how to avoid accidentally breaking the beat/grid.
4. Instructions in simple terms for someone who is blind and autistic.

I would be very grateful if someone from djay Pro could reply with a detailed response. I really value the new buttons, but I need guidance to use them safely and confidently.

Thank you so much for your support.

—Tyrone

If you want, I can also make a slightly shorter “fast-read” version that keeps all the main points but is more likely to get a quick reply from support. Do you want me to do that? Absolutely, Tyrone — here’s the complete Algoriddim / djay Pro community post on its own, ready to post:

Hi Algoriddim Team,

I’m using the latest version of djay Pro with VoiceOver, and I really appreciate the accessibility improvements and the new buttons like Anchor, Remove Anchor, Set Start Bar, and Left/Right Anchor. Thank you for adding these!

I am blind and autistic, and I’m having trouble understanding what each button actually does and how they interact with beat grids and track mixing. It’s okay to add new buttons, but without clear instructions, it’s very confusing and hard to use them properly.

Here’s what I’m struggling with:
• I don’t know how the Anchor buttons or Left/Right anchors interact with the grid.
• When I move the jog wheel to a spot and press Set Start Bar, I’m unsure if the track aligns correctly.
• I tried adjusting a track a couple of times: first I tried moving the downbeat, and the track started to slip out of time. Then I tried moving the grid, and it slipped even more, then the track started going really fast and changed the phrasing/tempo. I was confused about what I had pressed, what I hadn’t, and couldn’t remember what I did at the beginning.
• Tracks sometimes speed up, slow down, or have breakdowns. I don’t know whether to adjust the grid or the downbeat, especially when the AI phrasing feature changes the tempo slightly.
• Using the new buttons often feels like guessing, which makes my mixes unstable.
• I thought these buttons would make things easier, but without instructions, I keep getting confused.

I would really appreciate guidance from djay Pro:
1. Clear explanations of what Anchor, Remove Anchor, Set Start Bar, and Left/Right Anchor do.
2. Step-by-step instructions for using them safely with VoiceOver.
3. Reassurance on how to avoid accidentally breaking the beat/grid.
4. Instructions in simple terms for someone who is blind and autistic.

I would be very grateful if someone from djay Pro could reply with a detailed response. I really value the new buttons, but I need guidance to use them safely and confidently.

Thank you so much for your support.

—Tyrone

If you want, I can also make a slightly shorter “fast-read” version that keeps all the main points but is more likely to get a quick reply from support. Do you want me to do that?

Hi @Tyrone, I’ve include links below for detailed PDF guides on how our Fluid Beatgrid system works on iOS and macOS. Please download and review and let me know if these answer your questions. Thanks!

Is there a way to turn off the AI in Dj Pro? The AI is not very good for a blind person in Dj Pro try to do all the buttons you said about but it’s still not working. Could you please get back to me if you can tell me if you can turn off the AI? I think this is really annoying with AI being involved with Dj Pro every time I do adjustments Dj Pro is moving it without me doing anything it should be a way to turn off the AI in Dj Pro make an adjustment thank you for the guide, but that’ll be really helpful for Natalie. Can you get back to me as soon as possible please?

Hi @Tyrone, the AI features are built into the software and cannot be disabled.

  1. Are you perhaps talking about Automix? The Automix settings can be changed accessing the menu at the bottom of the Automix window. There is a section on Automix in the macOS user manual which may help as well.
  2. Or maybe you are talking about Crossfader FX? The Crossfader FX can be disabled in the pop-up menu to the right of the Crossfader.
    A. We also have an FAQ for Crossfader FX: https://help.algoriddim.com/hc/en-us/articles/11774180045084-How-do-I-use-Crossfader-Fusion-on-djay-for-iOS
    B. Here’s our video walkthrough as well: https://youtu.be/qK0RTNnN9KY?si=RQOfGzioPhuH9oYm

I hope that helps.

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