Beatsource login issue - Chromebook

alexrider · February 11, 2025, 7:34pm

Hi guys- when I try to log in to beatsource on djay algorridm it says- “liscence update failed.”
Any ideas?

Slak_Jaw · February 11, 2025, 9:46pm

Hi @alexrider, when creating new topics, please do not forget to answer the questions in our template with specific details about your setup not just “iPad” or “Latest Version”. This helps all of our community moderators to provide the most effective support to users with the utmost efficiency. Thanks!

Device Model (ex. 2020 iPad Air 4th Gen):
Version of operating system (ex. iOS 17.3.1):
Version of djay (ex. 5.1.3):
Hardware/controllers used (ex. Reloop Ready):
Hardware Firmware Version:

Are you using a VPN or proxy on your laptop? If so, please try disabling it.
Are you able to log into your Beatsource account via a browser outside of djay?

alexrider · February 12, 2025, 8:05pm

Hi sorry here you go:
Device Model: 2024 slim 3 chromebook
Version of djay: 5.25
Hardware/controllers used: DDJ-200

1.Sorry- what’s a VPN or Proxy?
2.Yes- I can log in easily on a browser such as google.

This is a screenshot of the message that pops up:

Slak_Jaw · February 12, 2025, 9:10pm

Thanks for the additional info @alexrider, please try the following:

Log out of Beatsource from within djay
Log out of Beatsource from all stand alone apps and browsers
Close djay and reboot your laptop
Update to the latest version of djay that was just released today.
Launch djay and log into your Beatsource account only inside of djay.

I hope that helps!

alexrider · February 13, 2025, 5:20pm

Done this but after updating djay it completely stopped responding- every button i press does nothing. What do you think?

Slak_Jaw · February 13, 2025, 5:29pm

Your DDJ-200 is not responding? Do the onscreen controls in djay work via mouse/touchpad?

alexrider · February 13, 2025, 5:36pm

No- the onscreen controls don’t work

Slak_Jaw · February 13, 2025, 5:44pm

Have you tried restarting your laptop?

alexrider · February 13, 2025, 5:45pm

Yup- rebooted it and uninstalled and reinstalled djay.

Slak_Jaw · February 13, 2025, 6:05pm

Thanks for the additional info @alexrider. I just checked with our engineering team and apparently there is a known issue with trackpads specifically on Chromebooks. The underlying issue has been resolved in a 3rd party component, and we should be able to have this fixed with our 5.3 update.

Does your device have a touchscreen? If so, can you see if the touchscreen controls work? Also, do you have another device like a phone or tablet that you can use in the meantime?

alexrider · February 13, 2025, 8:50pm

Nope- no touchscreen. I can use rekordbox in the meantime- not ideal but oh well. How long before the 5.3 update?
Thanks so so so much for all your help

Slak_Jaw · February 13, 2025, 9:02pm

Okay, that’s too bad. Do you have an iOS, macOS or Android device? Your single djay subscription allows you to use it cross-platform. We do not have a timeline for 5.3, but I will share the release here when available.

alexrider · February 14, 2025, 3:37pm

Yes- i can borrow my brother’s macbook
Thanks for all the help @Slak_Jaw !!!

Slak_Jaw · February 14, 2025, 3:55pm

Excellent. You’re welcome @alexrider

alexrider · February 17, 2025, 3:38pm

Hi, do you think a bluetooth mouse would work?
I mean would it be able to resolve the problem with trackpads

Slak_Jaw · February 17, 2025, 4:05pm

Hi @alexrider, I think a wired or wireless mouse should.

alexrider · February 21, 2025, 10:11am

I have tried three mouses, wired and wireless and none of them work. Will it be fixed come next update?

Slak_Jaw · February 21, 2025, 12:37pm

Hi @alexrider, sorry to hear that didn’t work. Thanks for letting me know. This fix should be included in the 5.3 update, but we do not have a timeline for the release yet. I’ll let you know as soon as I have more info though.