Buddy controller isn't unlocking Djay pro features

I just got my Buddy controller and it is not unlocking the pro features its supposed to on the iPad. Every time I try to use Neural mix I get a pop up window asking me to subscribe. In the FAQs it states no subscription is required to use the neural mix feature, but doesn’t appear the case for me.

ALSO… When I plug the buddy controller into my Mac computer it doesn’t work at all. It says I need a subscription to use the controller with the Djay software.

I was under the impression a subscription was not required for the core set of pro features.

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