Cannot load any track in Djay pro for windows

Loading a track from Spotify - computer or wherever keeps on loading - the music is not displahying in any way.

Hi Kevin,

Thank you for getting in touch.

We are sorry to hear about the issue you are facing.

Please contact us right away via for detailed help.

Thankyou ,  but I alleready sent 2 mails to this address and didn’t get any solution yet…