Cannot log into Apple Music with family premier account.

Questions
1

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  • Device model (e.g. 2020 iPad Air 4th Gen):
  • Version of operating system (e.g. macOS 14.4.1):
  • Version of djay (e.g. 5.1.2):
  • Hardware/controllers used (e.g. Reloop Mixon 8 Pro):

Your question:

As soon as I get into the djay app I go to select my Apple Music and it just brings up a blank window and nowhere does it let me login to my Apple Music. How do I fix this??

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2

Hi @Lukeg, welcome to the Community! Sorry to hear you’re experiencing this issue.

  1. Please close djay and follow the procedure linked below to perform a Forced Restart of your iPad: Force restart iPad - Apple Support
  2. After rebooting, please make sure to disable your VPN if you are using one, then launch djay and try logging into AM again.
4

Still having the same problem. I have made sure it’s completely updated and I have no VPN and no other things running. It just keeps giving me the black screen

5

If I select “get up to 2 months free” it goes to the next window without a problem. However, I already have a subscription and just want to sign in.

6

Thanks for the additional info @Lukeg. Is your Apple Account age restricted by chance?

7

No not at all. I can do it no problem from my iPhone. I’m just going to get a refund or cancel cc transaction. I’ve exhausted everything.

8

Thanks for confirming @Lukeg. You could try a fresh djay installation to see if that clears up the issue. I suggest that you backup your djay Media Library database and any custom MIDI mappings, then uninstall djay, reboot your device, and reinstall the latest version of djay.

You can find the files above in the following location on iOS: using the Files App, navigate to Locations->On My iPhone/iPad->djay->User Data

Copy the files to a new location or external drive before uninstalling djay. After reinstallation, you can simply copy these files back to their original locations to maintain your Hot Cues, Saved Loops, My Collection Playlists, History and Queue.

9

I actually did that after I tried making sure I was completely updated.

10

Okay thanks for the update @Lukeg. Can you please try logging out of Apple Music on all of your other devices then try logging in again on your iPad?

11

Hello! It’s been a week since my last reply. I’m going to consider this topic completed for now so I can focus on others. However, please feel free to respond and we can definitely revisit this. Thanks!