Cant login to my computer, after buying a 1 year subscription.

Questions
1

NOTE: Please use the search function above before posting to avoid creating duplicate topics.

  • Device model (e.g. 2020 iPad Air 4th Gen):
  • Version of operating system (e.g. macOS 14.4.1):
  • Version of djay (e.g. 5.1.2):
  • Hardware/controllers used (e.g. Reloop Mixon 8 Pro):

Your question:

I open and bought a one year subscription to djay, on my cell phone and now I cant login to my acct on my computer ???

3

Hi @frankle,

Sorry to hear you’ve experienced this issue recently!

Could you share a bit more information on the steps you are completing to use your active PRO sub from your iPhone on your Mac?

Are you logged into the same Apple ID on both devices? Note, this is different from a djay account.

Thanks!

4

I have a android cell, but like I said before, I downloaded the app on my cell and now I cant open the app in my computer and maybe I should had downloaded the app in the computer first and I bought a one subscription and now its useless, how can I open the app in computer ???