Can't record on DJAY Pro (5.0.6439.0)

Bug Reports
1

Hello,

I try to record on DJAY Pro but I have an error :

Bug record DJAY
Bug record DJAY1915×1030 211 KB

Thanks for your help,

Lopova21

2

I suggest you look up that error message online. You’ll find the explanation.

4

Hi @Lopova21,

Sorry to see that you’ve been experiencing this issue as of late!

So that I can better assist you, could you please answer the following questions:

  1. What PC make/model are you using?
  2. What version of Windows is running on your device?
  3. Were you able to successfully record on a previous version of djay?
  4. Are there any additional details you can provide me with?

Looking forward to hearing back from you. Have a nice day!

6

Hi Nathaniel,

  1. Desktop computer (i7700K, 16Go memory, Windows 10 Education)
  2. Now 5.1.7718.0 on Windows 10
  3. Nop
  4. I used Hercules DJ Control Mix

Thank in advance for your help,

Lopova21

7

I have another error :

I can’t download other pack of looper on my computer but on the IOS App it works.

image
image1921×1040 226 KB

8

Hi @Lopova21,

Thanks for sharing that additional information.

We’ve gone ahead and passed this along to our engineering team as well and will update you when we hear back from them soon.

Have a good day!