Clicking the green Beatport Login button gives me a blank window

[Kpod21]

I’m running Djay Pro AI 4.1.10 and Mac OS Sonoma 14.1.1

When I click on the green login button for Beatport the window that comes up is blank/black.

Any suggestions?

[Kpod21]

I should add that I’m getting the same issue with Soundcloud and Tidal logins.

Anyone else experiencing this?

[NathanielAlgo]

Hi @Kpod21,

Thanks for sharing this issue. So sorry to see that you’ve been encountering it as of late.

So that I can better assist you, could you please answer the following questions:

1. What Mac model are you using?
2. Did this start happening when you updated to v4.1.10, or was this issue occurring while you were already updated?
3. Are you using a VPN or a custom firewall that might be preventing this login process within djay?
4. Have there been any updates since your original inquiry?

Looking forward to hearing back from you. Have a nice day!

[Kpod21]

Hi Nathaniel, thanks for getting back to me. In answer to your questions:

1. Mac Studio M2 Max
2. This is the first time I have installed Djay Pro AI for around 6 months. First time installing on this machine (from the App Store).
3. No VPN being used.
4. Yes - after two or three restarts after spinning beachballs on launch, it now seems to be working ok.

I sent an error log after the crash. Hopefully all ok now, I can see the login screen on both Beatport and Soundcloud Go+.

cheers

Julian

[Dysfunk_DJ]

Any one else had this issue. Logged out of beatport on my iPhone 13 iOS 17.1.1 and now get this message.

[Slak_Jaw]

@Dysfunk_DJ

1. Try logging out of Beatport on all of your devices including web browsers.
2. Close djay Pro AI and do a Forced Restart of your iPhone.
3. Make sure any VPNs are turned OFF.
4. Launch djay and try logging into Beatport again.

[Dysfunk_DJ]

Thanks for replying. Hasn’t worked for me. Same message appears on my 2015 MacBook Pro. I’ve contacted beatport also.

[Slak_Jaw]

Okay, thanks for letting me know @Dysfunk_DJ. I have forwarded this to the engineering team to see if they can reproduce the issue.

[Dysfunk_DJ]

Nice one. Thank you very much.

[Slak_Jaw]

You’re welcome @Dysfunk_DJ

[Dysfunk_DJ]

Update. Beatport got in touch and said that over a period of time I had opened several accounts. (With Denon products for example you get 3 months free on new account) this flagged up a concern in their system. All been sorted now and I can log into all my beatport accounts within djay on Mac and iOS devices. Thought I’d share to help anyone else out who may have same issue.

[Slak_Jaw]

Hi @Dysfunk_DJ, thanks the update and info. Glad you got it fixed.