Controller is compatible but does not work?

My controller is shown in the settings but i cant use it? I have the Hercules Instinct and it is compatible with DJay Pro and i can see and choose it in the settings but when i’m pushing any button nothing happens?
So the program recognizes the hardware (it’s brandnew and works in other apps) but i can not use it somehow what am i doing wrong?

Hi Ellen,

thank you for your post. Can you please open the midi learn mode and check if you can map the buttons?

Cheers,Lukas E.