Could not load track - Windows

Questions
1

Hoping someone can help.
Im having issues with my djay pro. Im trying to play music and keep getting the “Could not find track, the system could not find the file specified” error.
I recently backed it all up because my laptop went in for repair. Re-added all music, Its been okay uptill yesterday where it keeps displaying that message.
Any help would be appreciated.
Its wondows 11 and everything’s all updated.
Its a laptop
Dell Inspiron 16
Model 7640

Thanks.

2

Hi @Toni, welcome to the community! When creating new topics, please do not forget to answer the questions in our template with specific details about your setup not just “iPad” or “Latest Version”. This helps all of our community moderators to provide the most effective support to users with the utmost efficiency. Thanks!

Device Model (ex. 2020 iPad Air 4th Gen):
Version of operating system (ex. iOS 17.3.1):
Version of djay (ex. 5.1.3):
Hardware/controllers used (ex. Reloop Ready):
Hardware Firmware Version (ex. 2.7):

  1. What is the source of music you are having issues with (ex. SoundCloud, Apple Music Streaming, Local Music, etc.)?
  2. If Local Music, what file format(s) are you using?
  3. If Local Music, where are the files stored (ex. on the laptop internal drive, external thumb drive, external HDD, etc.)?
  4. Did you change the location of your local music during this process?
4

Hi.
The music is from Itunes and the is saved on my laptops internal drive.
Havent had any problems before, even when it comes to re-addimg the music again.
The location of the music has stayed the same.

5

Thanks for the additional info @Toni.

  1. Can you please share a screenshot of the actual message you are receiving?
  2. Can you please try loading some of the songs from the Explorer source in djay to see if they will play from there?
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7

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8

Thanks @Toni. Were you able to load any of these songs through the Explorer source instead of the Local Music source?

9

Have tried to load through the explorer souce and nothing. The explorer souce is the usual one i use when adding music.
Only it works on my Ipad, just difficulty with the laptop

10

Very strange. Thanks for the additional info @Toni. I think we’ll need to pass this onto our engineering team to see if they have any suggestions.

  1. Can you please confirm the file format for these songs (AAC, mp3, m4a, FLAC, WAV, etc.)?
  2. Please share the exact djay version number you are using? You can locate this at the bottom of the djay Settings panel.
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