Crash when loading Scratch Tools

Bug Reports
1

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L

  • Device model (e.g. 2020 iPad Air 4th Gen):
  • iPad Pro 11 inch 4th generation
  • Version of operating system (e.g. macOS 14.4.1):
  • 18.6.2
  • Version of djay (e.g. 5.1.2):
  • 5.6
  • Hardware/controllers used (e.g. Reloop Mixon 8 Pro):
  • RANE One mk2
  • Hardware firmware version (e.g. 1.0.1):
  • Please consider sharing a short video or screenshots to help clarify your issue

A) SUMMARY OF ISSUE:
Crash when load scratch tool on right deck

B) DETAILED STEPS TO REPRODUCE:
Load scratch tool right deck

C) EXPECTED RESULTS:
No crash

D) ACTUAL RESULTS:
Crash

2

Hi @Five-0, thanks for the details and video. I’m on vacation, can you please submit an official support ticket so the team can review your crash reports?

  1. Open the djay app on your device.
  2. Navigate to Settings>Contact Support.
  3. Fill out the submission form and title your email “ATTN: MARIE – “The Title of your Community Topic” in the provided subject line.
  4. Please also include a link to the Community Topic so support can reference everything we’ve discusses here. Thanks!
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